Emergency Telecommunicator

St Croix County•Hudson, WI

9d•$27 - $37•Onsite

About The Position

POSITION SUMMARY: This position provides assistance to the public in dispatching Police, Fire, or Emergency Medical Services; and to provide responsive, courteous and efficient service to County residents and the general public in the Emergency Communication Center. ESSENTIAL FUNCTIONS: The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. To perform this job successfully, an individual must be able to perform each duty satisfactorily. Other duties may be required and assigned. Using a computer aided dispatch system, receive emergency calls for service from the public requesting police, fire, emergency medical or other service; determine nature and location of emergency, determine priorities, and dispatch necessary emergency units in accordance with established procedures. Transmit and receive messages to and from user agencies via public safety radios, 9-1-1 emergency telephone lines, data terminals and other communications equipment. Maintain contact with all units on duty; maintain status and location of police and fire units; answer non-emergency calls for assistance; inquire, enter, update, interpret, verify, receive and disseminate information from national, state, and local law enforcement computer networks as requested by user agencies for missing persons, stolen property and restraining orders; monitor several complex public safety radio frequencies; effectively operate the public safety communications system, radio dispatch consoles, and other associated equipment. Maintain contact with callers when required. Provide Basic life support instructions following the National Academy of Emergency Medical Dispatch (NAED). Provide scene safety instructions to callers who are involved in high risk situations until first responders or law enforcement officers are on scene. Staffs and operates emergency communications van when activated to stage for critical incidents. Sets off mass notification (sirens) for Severe Weather, notifying Emergency Management in the event of disasters, maintain communication with National Weather Service. Processes residential, commercial burglary, panic, hold up and fire alarms. Programs cellphone, mobile, portable and base radios to specific functions and frequencies; maintains Computer Aided Dispatch (CAD), 911, radio console and Government Center phone system as needed Answers telephone calls and requests for information from the public on laws, ordinances and various locations in the County. Other duties as assigned.

Requirements

Ability to provide effective and credible testimony in a court of law.
Ability to use GPS and GIS data related to county landmarks, roads, and businesses.
Knowledge of County policies, procedures, practices, and local government organization and departmental operations.
Knowledge of modern and standard office practices, procedures, equipment, software, and office assistance techniques, including the use of multi-line telephone system.
Ability to type accurately at a reasonable rate of speed and operate standard office equipment, perform word processing, and conduct data entry.
Ability to analyze information and prepare accurate organizational or functional reports.
Ability to maintain accurate, legible notes and perform detailed work independently, accurately, and within stringent time limits.
Ability to prioritize duties, manage a high volume of work, and adapt to frequent changes in priority.
Ability to establish and maintain effective working relationships with legal system agencies, law enforcement, interdepartmental staff, media, attorneys, victims, witnesses, families, and the general public.
Ability to work the allocated hours of the position.
Ability to communicate in English, both verbally and in writing, with a wide range of individuals and groups, including the public, colleagues, and supervisors.
Ability to read County policies and procedures; written instructions, general correspondence; SDS sheets, safety manuals, maps, etc.
Ability to perform mathematical calculations.
Ability to understand, interpret, and effectively carry out verbal and written instructions, policies, procedures, correspondence, and applicable Federal, State, and local regulations.
Ability to define problems, analyze facts, exercise sound judgment, and develop effective solutions when dealing with a variety of situations.
Ability to prepare and maintain accurate, detailed, and concise records and reports.
Ability to work accurately with strong attention to detail, organization, and time-management skills to meet deadlines.
Ability to maintain discretion and confidentiality regarding business-related files, reports, conversations, and information in compliance with open records laws and applicable statutes.
Ability to think quickly, maintain self-control, and adapt effectively in stressful or rapidly changing situations.
High school diploma/equivalent
Minimum of one (1) year of experience in dispatching OR in a customer service position demonstrating extensive telephone or personal contact with the public.
The following certifications must be completed within one year of employment: TIME System Certification I, TIME System Certification Advanced, Emergency Medical Dispatching, ICS 100, 200, 700, IPAWS, CPR

Responsibilities

Using a computer aided dispatch system, receive emergency calls for service from the public requesting police, fire, emergency medical or other service; determine nature and location of emergency, determine priorities, and dispatch necessary emergency units in accordance with established procedures.
Transmit and receive messages to and from user agencies via public safety radios, 9-1-1 emergency telephone lines, data terminals and other communications equipment.
Maintain contact with all units on duty; maintain status and location of police and fire units; answer non-emergency calls for assistance; inquire, enter, update, interpret, verify, receive and disseminate information from national, state, and local law enforcement computer networks as requested by user agencies for missing persons, stolen property and restraining orders; monitor several complex public safety radio frequencies; effectively operate the public safety communications system, radio dispatch consoles, and other associated equipment.
Maintain contact with callers when required.
Provide Basic life support instructions following the National Academy of Emergency Medical Dispatch (NAED).
Provide scene safety instructions to callers who are involved in high risk situations until first responders or law enforcement officers are on scene.
Staffs and operates emergency communications van when activated to stage for critical incidents.
Sets off mass notification (sirens) for Severe Weather, notifying Emergency Management in the event of disasters, maintain communication with National Weather Service.
Processes residential, commercial burglary, panic, hold up and fire alarms.
Programs cellphone, mobile, portable and base radios to specific functions and frequencies; maintains Computer Aided Dispatch (CAD), 911, radio console and Government Center phone system as needed
Answers telephone calls and requests for information from the public on laws, ordinances and various locations in the County.
Other duties as assigned.