WIC Support Staff

Comprehensive Community Action • Cranston, RI

5d

About The Position

CCAP Mission Statement - To empower all people and communities, challenged by poverty as well as social and cultural barriers, through advocacy, education, and access to high quality health and human services.

JOB SUMMARY:
To provide general information about the WIC Program to prospective participants. To perform clerical duties necessary for certification and re-certification of participants onto the WIC Program. Process patients in a timely manner, assist providers and patients, respect the confidentiality of agency and clients. Organizes work for the day.

Requirements

• High School Diploma
• Basic computer knowledge
• Ability to work as a member of a team
• Provide/maintain all required immunizations and/or vaccinations
• Complete all required background checks
• Excellent verbal communication skills necessary to work with WIC participants, explaining WIC benefits, rights, and obligations of patients, and explanation of checks.
• Must have excellent communication skills for all levels of client, provider and colleague interaction.
• Professional telephone manner.

Nice To Haves

• Bilingual in Spanish and English, preferred
• Knowledge of WIC services, preferred

Responsibilities

• Explanation of WIC benefits and expectations
• Overall clerical responsibilities, filing, telephone, chart preparation, inputting data in computer
• Printing checks for food
• Witnessing and documenting income eligibility for program
• Receive and process patients, records intake data and labs
• Obtain and record patient data in charts
• Operate and maintain clinical equipment
• Properly dispose of medical waste and sharps
• Organizes work for the day
• Organizes and distributes internal and external mail
• Distribute WIC checks and maintain E-pad signatures.
• Document in client's individual chart when appointments are not kept.
• Maintain appointment booking system and smooth patient flow.
• Participate in strategies to reduce no-show rates.
• Maintain filing.
• Participate in agency outreach efforts.
• Prepare individual client file for use by competent professional authority during appointment.
• Prepare, distribute, and file recertification and termination notices.
• Maintain clinic supplies. Reorder when necessary
• Verify applicants' proof of residency, income, and identification. Complete Applicant Agreement Form.
• Weigh and measure using standardized measuring techniques. Enter information into RI WEBS database.
• Perform finger stick to obtain blood sample and determine hemoglobin from sample.
• Complete confidentiality forms.
• Explain use of alternate shoppers & maintain completed alternate shopper forms in client’s chart.
• Issue WIC I.D. card and V.O.C. documents to WIC participants.
• Describe the application process and benefits of the WIC Program.
• Acquaint participants with WIC Allowed Foods.
• Inform participants of their rights and responsibilities.
• Inform participants of how to use WIC checks.
• Provide translation of nutrition counseling for nutritionist when needed (if bilingual).
• Other duties assigned as required

Benefits

• Our comprehensive benefits package includes 403(b), health insurance, vision and dental insurance, flexible spending accounts, health reimbursement accounts, tuition reimbursement up to $1,000 annually, an Employee Assistance Program, generous vacation, sick and personal days, and up to 13 paid holidays for all eligible employees. Some benefits are included for part-time employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees