Manager, WIC Clinic (67849)

VARIETY CARE INC•Oklahoma City, OK

3d•Onsite

About The Position

Provides on-site staff supervision and clinic operations management at all Variety Care WIC sites. Approves PTO requests, maintains calendar of scheduled absences, takes phone calls from staff regarding absences due to illness and determines changes in staffing levels between sites to best meet overall daily needs. Performs any duties of a WIC Competent Professional Authority (CPA) and/or Nutritionist allowed by licensure or training, as needed. Serves as Variety Care contact for State WIC Program Consultant on clinical operations and regular Clinic Reviews. Responsible for the clinic appointment master schedules, the annual Nutrition Education Plans and other state-required documents for clinic operations.

Requirements

Licensed WIC Competent Professional Authority (CPA) as currently approved by the Oklahoma State Department of Health. CPA has traditionally included physicians, physician assistants, registered nurses, nutritionists, registered and licensed dietitians, RD/LD eligible dietitians, licensed practical nurses, and certified WIC nutrition technicians.
Two years supervisory experience.
Knowledgeable of (or has demonstrated through past work experience) the WIC Policy and Procedure Manual from the Oklahoma State Department of Health WIC Service.
Expresses a commitment to the mission and core values of Variety Care.
Possesses organizational skills and leadership ability.

Nice To Haves

Bilingual (English/Spanish).
Supervisory and management experience in an Oklahoma WIC Clinic.

Responsibilities

Participates with the Variety Care Program Director in interviewing, hiring, terminating and evaluating WIC staff.
Provides supervision of WIC staff and WIC Clinic operations at all Variety Care locations.
Processes WIC staff PTO requests, take phone calls from WIC staff regarding absences due to illness and maintain a calendar of scheduled and “call-in” absences.
Enters PTO in the computerized timecard system, review timecards for accuracy, and approve timecards for payroll purposes, in coordination with the Variety Care Program Director. Assure that all WIC staff members complete T&E’s in a timely manner.
Performs any CPA or Nutritionist duties allowed by licensure or training when needed to cover staff absences or to meet state requirements.
Assure that master schedule is appropriate and is entered in a timely manner for each WIC Clinic site.
Provides regular monitoring to assure that all WIC sites are up to date on State policies, are using correct State forms and are prepared for a successful Clinic Review by the OSDH WIC Service staff.
Prepares the Annual Nutrition Education Plan, in collaboration with the Nutritionist(s) and staff members who are involved in teaching general WIC nutrition education classes.
Conducts regular WIC staff meetings for purposes of communicating information and receiving feedback.
Coordinates WIC staff attendance at training opportunities available through the State WIC office and Variety Care.
Provides presentations to groups requesting WIC information, to facilitate referral of clients to WIC.
Participates in Variety Care meetings and training opportunities.
Hires, trains, and supervises personnel to assure efficient workflow of the department(s). Evaluate performance. If necessary, monitors progressive discipline and recommend termination. Manage departmental workload by assigning/reassigning duties and responsibilities as required to accommodate changing priorities and conditions.
Plans and performs outreach activities for promotion of WIC services.
Act as clinic designated Breastfeeding Expert as training allows.
Establishes and maintains performance feedback and employee communication processes.
Directs and controls the functional operation of the department. Support and maintain Variety Care personnel, finance and safety policies and procedures.
Maintains up-to-date knowledge of the health care and related industries through participation in local and national associations, review of trade publications, development of personal contacts, and in continuing education seminars. Be aware of industry trends in order to maintain competitive advantage.
Fosters an atmosphere within the department that promotes quality service to Variety Care patients and internal customers through active listening, attention to accuracy and personal responsibility for business outcomes.
As an effective team leader/member, confers, communicates and interacts with all levels of management and staff to effectively coordinate special projects and develop working relationships to further the goals and objectives of Variety Care.
Supports Variety Care’s accreditation as a Patient Centered Medical Home and our commitment to provide care to all Variety patients that is Safe, Effective, Patient Centered, Timely, Efficient, and Equitable. Provide leadership and work with all staff to achieve the goals of the “Triple Aim” of healthcare reform—to improve the experience of care, improve health outcomes, and decrease healthcare costs.
Embodies the strength of personal character. Places value on being an open and honest communicator who displays high moral and ethical conduct, integrity, adaptability, and sound judgment. Must be a leader in the department and community. Result-oriented problem solver who is responsible and accountable.
Managers are to be confident that functions under their responsibility are being properly managed; effective; in compliance with all Federal and State Laws and regulatory agency and free from ethical lapses, waste, fraud, abuse, and threats to health and safety to the best of their ability. This includes the organization’s efforts to prevent and/or mitigate loss, risk to or from personnel, threats to its physical assets, damage to its technology and intellectual property, and risks arising from all elements surrounding the work environment. All members of management are to report systematically and promptly to senior management or directly to the Compliance Officer, any perceived new risks or failure of existing control measures. Ensure effective management of the organization’s performance in such areas as community affairs, human rights, employment practices, health and safety and the environment.
Performs other duties as assigned.