Wholesale Support Specialist

Orvis • Roanoke, VA

13d • Hybrid

About The Position

As a Wholesale Support Specialist at Orvis, you’ll be at the heart of our mission to deliver world-class customer service to our Dealers and Pro Program Members. You will assist them with everything from product inquiries to repairs and ensure all their needs are met promptly and with care. In this dynamic role, you’ll support our Wholesale Services Supervisor and work with cross-functional teams to help support short- and long-term strategic goals of the company. Position Interfaces: This position reports directly to the Wholesale Services & Communication Supervisor. This position has a key communication role within the company and interfaces daily or routinely with: Internal Wholesale Services team Shipping & Fulfillment Finance & Accounting External Sales Representatives Independent Dealers, Domestic & International Distributors, National AccountsPro Program Members

Requirements

• A passion for delivering exceptional customer service with a positive, solution-oriented attitude.
• Strong communication skills (both verbal and written) with the ability to connect with a wide variety of people.
• Ability to multitask, stay organized, and manage time effectively in a fast-paced environment.
• Attention to detail, including good math skills for calculating percentages and averages.
• Proficiency with computer systems, including Microsoft Office (knowledge of I-Series is a plus).
• A proactive mindset, willing to go the extra mile to help customers and improve processes.
• Proven track record of excellent customer service.
• Ability to sit for prolonged periods of time

Nice To Haves

• Strong understanding of the fly fishing industry and Specialty Independent Retail is a big plus.
• Experience in call centers, wholesale environments, or mail order industries is beneficial.

Responsibilities

• Act as a liaison between Orvis and our Dealers and Pro Program Members, ensuring their needs are met promptly and professionally, while building lasting relationships.
• Provide support with dealer orders, inquiries, credits, and other requests, working with various internal teams to ensure a smooth process.
• Assist with the Orvis Pro Program, helping Pro customers with their orders, account inquiries, and application processing.
• Stay up to date with the latest Orvis products and industry best practices, always maintaining a high standard of service.
• Be a key player in cross-functional collaboration, working with Customer Care, Sales, Finance, and Fulfillment teams to provide top-tier service.
• Actively contribute to training and development, continuously improving both your skills and the overall customer experience.
• Stay committed to our core values, making a positive impact both within the team and on the customer journey.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees