Wholesale KYC Operations Client Office Business Support Associate

JPMorgan Chase & Co.•Tampa, FL

33d

About The Position

Join our dynamic Business Strategy and Support team and become a driving force behind strategic transformation and operational excellence. Collaborate with top leaders and key stakeholders to shape impactful initiatives, deliver powerful executive insights, and champion a culture of innovation. Elevate your career while making a measurable difference across the organization! As a Wholesale KYC Operations Business Support Associate within the Business Strategy and Support team, you will promote operational excellence and support strategic transformation by collaborating with client-facing teams and key stakeholders to ensure regulatory compliance, data integrity, and an exceptional client experience. You will play a key role in processing BODR (Beneficial Owners' Discrepancy Reporting), Client Experience Metrics, USAPA (USA Patriot Act), and KYC activities on JPMC, serving as a vital support and metrics contributor within a collaborative team environment.

Requirements

Exceptional verbal and written communication abilities.
Strong presentation skills, with the confidence to engage senior stakeholders.
Solid understanding of KYC processes and requirements.
Proficiency in Microsoft Word, Excel, PowerPoint Pitch Pro, and Alteryx.
Excellent interpersonal skills, with the ability to influence others and drive positive outcomes.
Outstanding organizational skills, both individually and within teams, to consistently meet deadlines in a dynamic, fast-paced environment.
Meticulous attention to detail, with strong troubleshooting and problem-solving capabilities.
Ability to leverage data to deliver management information solutions and support objective decision-making.

Nice To Haves

BA/BS degree
Independent, self-motivated with an ability to adapt and be flexible in a team environment
Knowledge of BSA/AML, and other AML regulatory policies, with a strong understanding of AML typologies, geography, products, customer type and expected type of activity in order to effectively identify risk and unusual activity.
Ability to identify risks and issues and successfully navigate through to completion.
Self-reliance and willingness to "own" problems and creatively find solutions.
Ability to multi-task in a constantly changing, global, virtual team environment.

Responsibilities

Ensure strict adherence to processes related to BODR, USAPA, Client Experience, and KYC within JPMC.
Support client-facing teams by maintaining regulatory compliance for all client KYC activities.
Deliver high-quality, timely completion of client-level due diligence requirements.
Review, verify, and safeguard all client data throughout processing to maintain accuracy and integrity.
Collaborate with stakeholders and working groups to enhance BODR, USAPA, Client Experience surveys, and KYC processes, incorporating internal feedback for continuous improvement.
Provide assistance with data-driven tasks that support JPMC's global network operations as needed.
Develop and share best practices with global counterparts to promote consistency and alignment across regions.

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