Wholesale Customer Support Representative

Horizon Hobby•Champaign, IL

10h•$16•Onsite

About The Position

At Horizon Hobby, we inspire dreams and help build memories! Our company is the leader in the global Radio Control industry, celebrating 40 years in 2025! We offer tremendous opportunities for growth and development and a full array of benefits including discounts on our products. We are currently hiring for a TWO Wholesale Customer Support Representatives to support Horizon Hobby Retail Partners. This role is a business-to-business (B2B) focused and provides service to authorized wholesale accounts only. This position not does not support direct-to-consumer inquires. The Wholesale Customer Support Representative provides an industry-leading support experience to retail partners via phone and email. The primary objective of this role is to support the operational and service needs of wholesale accounts in a timely, accurate and professional manner. This is a full-time, on-site position at our Champaign Illinois location. Working hours are Monday-Friday 8am-5pm. Typical pay for this position is $16hr. The final offer for this position will be based on the unique experience and qualifications of the candidate selected. This position may also be eligible for a bonus not included in the base pay range.

Requirements

High school diploma or equivalency
Proficiency with computers and standard windows operating systems such as Excel, Word and Outlook.
Strong written and verbale communication skills.
Ability to interact and work effectively with cross departments.

Nice To Haves

Preferred knowledge of radio control products
Preferred prior experience in a B2B wholesale role, with a minimum of six months in a customer service or support role
Microsoft teams is a plus
Experience using CRM or ERP systems such as Salesforce, Oracle or any other similar platform is a plus.

Responsibilities

Serve as a primary point of contact for retail partners, responding to inquiries related to orders, shipping, invoicing, returns and warranty processes.
Respond to retail partner inquiries within established service-level expectations (phone, email and or digital channels).
Accurately document all interactions, actions and resolutions within internal systems.
Collaborate effectively with internal teams (Sales, distribution, Finance, Service and Operations) to resolve retail partner issues.
Assist in identifying recurring issues, process gaps, or trends impacting retail partners and contribute to continuous improvement efforts.
Participate in meetings related to wholesale customer service and operational initiatives as required.
Maintain a high level of organization, attention to detail and time management while handling multiple priorities.
Perform addition duties or projects as assigned by management.