Wholesale Customer Service Representative

Life is Good • Hudson, NH

14d • Hybrid

About The Position

You’re the person who loves connecting the dots, whether it’s between systems, processes, or people. You’ve always been the one friends, colleagues, or teammates turn to when something needs to get done right, fast, and with a smile.
You thrive on keeping things running smoothly, whether it’s managing orders, solving problems before they become issues, or making sure every detail is accounted for. You speak fluent SAP, can juggle multiple priorities without breaking a sweat, and genuinely enjoy helping others succeed. And no sales quotas here. You get to focus on your accounts, your customers and their satisfaction.
Equally, you bring optimism, curiosity, and a collaborative mindset. You love building relationships and finding solutions that make your team and customers say, “Wow, that was easy.” If you are organized, proactive, and energized by keeping everything flowing seamlessly, this role could be your next favorite challenge.
Please read carefully, and if you meet the criteria, complete the application.

Requirements

• You have been a liaison between wholesale customers and Sales representatives
• You have expertly used a variety of complex systems
• You are known for creating positive internal and external customer experiences
• You have the order flow process knowledge gained from prior work (from order creation to invoicing)
• You can give examples of how you've resolved customer issues by investigating problems and providing recommendations

Responsibilities

• You manage the order book and execute requested order changes, while guiding accounts and Sales representatives on product issues
• You build quality relationships with our wholesale customers and Sales representatives
• You respond to inquiries for order status and tracking, invoice copies, stock availability, catalogs, product information and promotional program
• You understand, document, and communicate your accounts' packing and routing guidelines to our shipping team
• You execute set-up of new accounts and new doors within SAP
• You create reports as needed for Sales representatives
• You create return authorizations and assist in reverse logistics for account returns
• You work with Credit to manage chargeback disputes
• You troubleshoot and resolve SAP issues directly with IT

Benefits

• on-site gym with showers
• top quality Medical, Dental, Vision
• Flexible Spending Accounts
• Life, AD&D, Short and Long-Term Disability
• 401(k) plan with a match
• Paid Time Off (PTO)
• 10 paid holidays
• Good Vibes Time (we pay you to volunteer for the non-profit cause of your choice)
• Family Time

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed