Wholesale Customer Service Representative I

Sullivan Tire & Auto Service • Merrimack, NH

10d

About The Position

Sullivan Tire, an employee-owned company, is currently seeking a Wholesale Customer Service Rep I to join our team in Merrimack, NH. This role supports sales efforts by providing customer service and order fulfillment to our internal and wholesale customers. This role also works closely with management to increase profitability through improved efficiency and productivity. Adheres to internal controls, policies and procedures.

Requirements

• Minimum of a high school diploma with two years of customer service experience
• Excellent phone skills with the ability to offer highest quality of customer service
• Customer Service attitude
• Working knowledge of Microsoft Office (Excel/Word) and Inventory Management Database
• Strong verbal communication skills
• Conflict resolution skills
• Multi-tasks
• Detailed-oriented
• Proven ability to work independently as well as part of a team

Nice To Haves

• Tire and automotive service industry experience preferred

Responsibilities

• Provide customer service and support to our internal and wholesale customers via telephone
• Provide customers with current product information, quotations and inventory to fulfill orders
• Process accurately and efficiently orders for internal and wholesale customers for the purchase of tires, parts and service
• Performs data entry and administrative tasks accurately and in a timely manner
• Coordinates deliveries with shipping departments
• Assumes additional responsibilities as requested

Benefits

• Health Insurance- including Medical, Vision, and Dental
• Life and Disability Insurance
• Paid Holidays, Personal Time, and Vacation Time
• Discounted Services
• Employee Owned! ESOP - Employee Stock Ownership Plan
• Flexible Spending
• 401(k) with Company Match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED