Wholesale Customer Service Account Executive

Cutter & Buck

8d • Remote

About The Position

You are an important member of the Customer Service Team, focused on executing our order input and order management process so that we fulfill orders efficiently to provide a trusted experience and satisfy demand. Your role in these processes results in efficiency in our distribution and enhancement operations and transparency of information, and therefore faster service to more customers.

Requirements

• Be reliable and dependable with the ability to work occasional overtime if needed
• Demonstrate a positive and professional demeanor and be solution oriented at all times
• Demonstrate strong problem solving and prioritization skills in a changing environment
• Have excellent written and verbal communications skills in English
• Demonstrate experience with Outlook, Word and Excel
• Demonstrate focus and attention to detail
• Work independently and with a team with minimal supervision
• Adoption of Cutter & Buck s Mission and Values.
• Maintaining a customer-first position.
• Ability to organize, prioritize, multitask, and demonstrate flexibility in a dynamic, fast paced environment.
• Embrace challenges, learn from criticism, and be willing to see effort as the path to mastery.

Responsibilities

• Indexing Orders in Document Management
• Conexiom order input
• Order entry into SAP from customer purchase orders
• Manage exceptions and outbound communication documents
• Communicate with customer to assure production ready orders
• Provide new users with access to digitally satisfy needs themselves
• Orders reflect accurate status to ensure always-on transparency for the customer
• Issue Resolution/Solution Finding
• Confirmations and Communication with customers
• Work assigned phone queue times. This position will be required to have phone queue hours until 4pm PST.

Benefits

• remote workstation
• employer sponsored medical/dental/vision benefits
• paid leave programs (sick, 10 paid holidays and great discounts on company products)
• participation in our 401k plan with company match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees