Wholesale Customer Service Account Executive

Cutter & Buck•Renton, WA

7d•Remote

About The Position

You are an important member of the Customer Service Team, focused on executing our order input and order management process so that we fulfill orders efficiently to provide a trusted experience and satisfy demand. Your role in these processes results in efficiency in our distribution and enhancement operations and transparency of information, and therefore faster service to more customers.

Requirements

Be reliable and dependable with the ability to work occasional overtime if needed
Demonstrate a positive and professional demeanor and be solution oriented at all times
Demonstrate strong problem solving and prioritization skills in a changing environment
Have excellent written and verbal communications skills in English
Demonstrate experience with Outlook, Word and Excel
Demonstrate focus and attention to detail
Work independently and with a team with minimal supervision
Adoption of Cutter & Buck’s Mission and Values.
Maintaining a customer-first position.
Ability to organize, prioritize, multitask, and demonstrate flexibility in a dynamic, fast paced environment.
Embrace challenges, learn from criticism, and be willing to see effort as the path to mastery.

Responsibilities

Email/Manual Orders
Indexing Orders in Document Management
Conexiom order input
Order entry into SAP from customer purchase orders
Digital Order Input
Manage exceptions and outbound communication documents
Communicate with customer to assure production ready orders
CBCorporate Orders
Provide new users with access to digitally satisfy needs themselves
Orders reflect accurate status to ensure always-on transparency for the customer
Issue Resolution/Solution Finding
Confirmations and Communication with customers
Work assigned phone queue times. This position will be required to have phone queue hours until 4pm PST.