Wholesale Analyst
About The Position
The Wholesale Operations Analyst plays a critical role in ensuring accuracy, compliance, and operational excellence across U.S. and Canadian wholesale processes. This highly technical, hands-on role is responsible for resolving complex operational issues, managing high-trust documents and payments, and performing specialized tasks outside of standard workflow queues. The Analyst also serves as the primary liaison and escalation point for the North America Service Center (NASC) in Mexico, providing process guidance, conducting quality assurance reviews, and supporting corrective actions.
Requirements
- 2-4 years of relevant experience or 6 years experience in lieu of degree
- 2+ years customer service experience (required).
- Proficiency in Microsoft Word and Excel.
- Experience in accounting, payment processing, compliance or operational workflows.
- Strong analytical and training skills.
Nice To Haves
- Experience with wholesale finance systems (WFS, EFT/DIFMS, NADA, F&I Pro).
- 1 year of accounting, payment processing, for finance related experience
- Experience with wholesale floorplan accounting or reconciliation.
- Experience handling MSOs, titles, or other high-trust documents.
- Experience with Duplicate Financing Research/Resolution
- Knowledge of DTNA drafting process/reconciliation
- Background in physical damage insurance processes.
Responsibilities
- Serve as the primary Subject Matter Expert (SME) and escalation point for reconciliation challenges and discrepancy resolution, ensuring compliance and operational integrity.
- Investigate and resolve high-priority, time-sensitive, or non-standard administrative challenges for both U.S. and Canadian markets, collaborating across internal departments to maintain continuity.
- Conduct regular, detailed audits of work processed by the NASC team to ensure accuracy, adherence to internal policies, and compliance with all relevant procedures.
- Act as the primary resource for answering detailed questions and providing real-time guidance to the NASC team regarding process interpretation and execution.
- Deliver comprehensive training sessions to new and existing NASC team members on wholesale processes.
- Analyze escalation trends and recommend process improvements to reduce risk and enhance efficiency.
- Accurately process incoming payments received via check, ensuring proper and timely application to designated wholesale accounts.
- Manage and maintain the secure physical inventory of Manufacturer’s Certificates of Origin (MSOs) and titles.
- Execute the accurate and timely release of MSOs and titles upon full payoff of the corresponding accounts, adhering strictly to procedural guidelines.
- Perform User Acceptance Testing (UAT) for system enhancements and releases, including rigorous regression testing to validate system integrity and continuity of operations.
- Assist with special projects, reports, and ad-hoc tasks, providing operational data and subject matter expertise as assigned.
Benefits
- annual bonus program
- 401k company contribution with company match up to 6% as well as non-elective company contribution of 3 - 7% depending on age
- starting at 4 weeks paid vacation
- 15 calendar holidays
- 8 weeks paid parental leave
- employee assistance program
- comprehensive healthcare plans and wellness programs
- onsite fitness (at some locations)
- tuition assistance and volunteer paid time off
- short-term and long-term disability plans
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
