Wholesale Account Specialist

Cole Haan•Greenland, NH

17d

About The Position

The Wholesale Account Specialist contributes to customer and consumer retention and account growth by strengthening relationships through account maintenance and management. Supports and services Cole Haan’s Wholesale Customers in collaboration with Sales Organization. Provides back-up and support for our Retail Consumer Service and Enterprise Order Management. Ensures a level of superior service and quality customer experience partnering with internal teams and external partners.

Requirements

BS/BA degree or two years or more job-related experience
Ability to communicate professionally and concisely both verbally and in written format
Knowledge of Microsoft Office Suite required, and SAP experience preferred
Ability to prioritize and pivot in managing workload in order to meet deadlines and align with company priorities

Nice To Haves

SAP experience

Responsibilities

Act as liaison between wholesale customer and internal partners as point of contact for problem resolution
Communicate proactively with sales any issues impacting external wholesale customers and relevant internal partners
Partner with wholesale account executive team and customer operations team to address business issues/financial risk and work collaboratively to resolve specific allocation/logistical issues to ensure optimal wholesale customer experience
Review and maintain orders from time of receipt through time of shipment which includes post shipment activities, detailed knowledge of order status, executing order changes and monitoring shipment flow to mitigate any revenue risk
Order analysis to ensure order integrity in product assortment, pricing, allocations and ship dates. Resolve any issues by partnering with Sales Team and wholesale customer.
Provide post shipment reporting/support when required for visibility to delivery, fill rates and potential return authorizations
Partner with Sales and Operations departments to protect revenue by proactively reporting monthly risk/liabilities and engaging in decision making planning
Provide backup support to our Consumer Service and Enterprise Order Management teams including but not limited to the following tasks. During peak business periods (i.e. holiday) this may be a primary responsibility of the role
Maximize fulfillment by rerouting unable to fulfill digital orders
Run and distribute various daily reports
Responsible for ensuring timely resolution to escalated issues (where’s my order, product inquiries, quality call outs)