Wholesale Account Specialist

WeatherTech • Bolingbrook, IL

9d • $25

About The Position

WeatherTech Direct is seeking a well-qualified Wholesale Sales Account Specialist to grow existing accounts, expand existing client base, and increase market share by selling WeatherTech Direct products to a variety of businesses including automotive distributors, dealerships, and retailers. This position requires a passion for process excellence, a drive for results, and the ability to lead and influence.

This is a great opportunity to join the WeatherTech Direct team
Employees who demonstrate excellent performance, attitude, and punctuality have the potential to earn end of year bonuses and pay increases!

Requirements

• Minimum of 2-4 years of experience in sales and customer service
• High School Diploma or equivalent
• Must be proficient in Epicor CMS System, Microsoft Suite, and Data Search/Entry
• Ability to calculate figures and amounts such as percentages, ratios, and averages
• Strong interpersonal skills to effectively work with customers as well as other departments within the company
• Excellent verbal and written communication skills
• Authorized to work in the United States

Responsibilities

• Support the operations of the team by monitoring employee phone and email correspondence with customers, assigning tasks, providing customer service, and resolving escalated situations
• Assist customers with placing orders and offer customer service via phone and email; coordinate with the product development team for support as needed
• Train wholesale staff on new and existing products, systems, technical knowledge, policies, and procedures
• Ability to travel to attend trade shows and meet with leads and current accounts.
• Plan and organize schedules to maximize in-person visits within a specific geographic area.
• Handle scheduling tasks and manage office day/hybrid schedules
• Process phone, internet, and stock orders as well as process any product returns, exchanges, or special orders
• Improve sale metrics by providing information regarding stock orders, order modifications, order status, tracking information, and product information
• Create Electronic Data Interchange stock orders
• Create authorization numbers for special orders and submit return authorization numbers
• Solve fitment cases to help reduce customer returns
• Collaborate with the accounting department to confirm customer account status
• Communicate with the shipping/receiving department to inquire about any order questions or concerns
• Assist and direct customer service representatives to help solve complicated customer related inquires
• Maintain and leverage knowledge of company products as well as industry trends to manage client expectations and experience
• Perform duties while maintaining strong prioritization and organizational skills along with professional communication in all customer interactions
• Provide supplemental phone coverage for other departments when needed
• Follow company safety rules and keep designated work area in a clean and orderly condition
• Perform other duties as assigned

Benefits

• Outstanding BlueCross BlueShield of Illinois medical plans; as well as dental, vision, short and long term disability, and company-paid life insurance
• 401(k) plan with employer matching
• Paid vacation, holidays, and personal time

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED