Wholesale Account Representative

Lancaster Farm Fresh Cooperative•Lancaster, PA

60d•Onsite

About The Position

Are you passionate about clean, sustainable eating? Enthusiastic about working in a people-first culture, committed to living the good life and eating the good food while being good people? Awesome! Keep reading… Who we are - We are a nonprofit organic farmers' cooperative of over 100 farmers in Lancaster County, Pennsylvania. We focus on creating healthy, high-quality foods from our highly maintained and enriched soils on our small-scale family farms. We deliver the best local organic produce, value-added products, and humanely raised and pastured animal products to retail establishments, co-ops, restaurants, and institutions. What you'll be doing - Working in a customer-focused role to bridge the gap between local seasonal produce and customer needs Collaborating closely with sales team and customers to promote growth and long-standing partnerships Accepting phone, email, and fax orders; ensuring orders are recorded accurately Exercising inventory and product knowledge, promoting sales for key items as yields change throughout the seasons Building strong client relationships, understanding ordering habits, and anticipating needs while providing exceptional customer service Developing new business with existing customers and identifying areas of improvement to increase sales opportunities Utilizing Salesforce, Excel, and Power BI to track, maintain, and advance customer initiatives Acting as key support for customer issues; exercising discretion and good judgment to resolve any issues or discrepancies that arise; ensuring customer satisfaction and retention Working with a dedicated team in a complex environment with the common goal of improving our food systems and supporting local agriculture Performing all duties and responsibilities in an ethical manner and in accordance with co-op policies and procedures Who you are - You have passion and knowledge of organic produce, pastured meats/dairy products, and the natural food industry You can thrive in a high-volume, fast-paced team environment You are a reliable and highly motivated team player You have strong organizational skills with the ability to multitask You can set priorities and meet deadlines while accomplishing team objectives You are proactive with excellent follow-through You have strong interpersonal, telephone/verbal, and written communication skills You possess strong computer skills, including MS Excel, Word, and Outlook This job description is intended to describe the general requirements for the performance of this job. It is not a complete statement of duties, responsibilities, or requirements. Other duties, not listed here, may be assigned as necessary to ensure the proper operations of the team.

Requirements

You have passion and knowledge of organic produce, pastured meats/dairy products, and the natural food industry
You can thrive in a high-volume, fast-paced team environment
You are a reliable and highly motivated team player
You have strong organizational skills with the ability to multitask
You can set priorities and meet deadlines while accomplishing team objectives
You are proactive with excellent follow-through
You have strong interpersonal, telephone/verbal, and written communication skills
You possess strong computer skills, including MS Excel, Word, and Outlook

Responsibilities

Working in a customer-focused role to bridge the gap between local seasonal produce and customer needs
Collaborating closely with sales team and customers to promote growth and long-standing partnerships
Accepting phone, email, and fax orders; ensuring orders are recorded accurately
Exercising inventory and product knowledge, promoting sales for key items as yields change throughout the seasons
Building strong client relationships, understanding ordering habits, and anticipating needs while providing exceptional customer service
Developing new business with existing customers and identifying areas of improvement to increase sales opportunities
Utilizing Salesforce, Excel, and Power BI to track, maintain, and advance customer initiatives
Acting as key support for customer issues; exercising discretion and good judgment to resolve any issues or discrepancies that arise; ensuring customer satisfaction and retention
Working with a dedicated team in a complex environment with the common goal of improving our food systems and supporting local agriculture
Performing all duties and responsibilities in an ethical manner and in accordance with co-op policies and procedures