Wheelchair Dispatcher - ROC Airport

PrimeFlight Aviation Services•Rochester, NY

About The Position

SMOOTH RIDES START WITH STRONG GUIDES- WHEELCHAIR DISPATCHER WANTED! Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced, team-oriented environment, we want to speak to you! WHY WORK FOR PRIMEFLIGHT? Enjoy benefits like 401(k) with matching, health, dental, vision, and life insurance, paid time off, growth opportunities, and more (Benefits may vary based on eligibility) We are committed to being a leading provider of commercial services within the aviation industry Our teams focus on maintaining a positive working environment and treating all team members with respect With more than 200 locations across the world, we offer opportunities for career progression SUMMARY OVERVIEW The Wheelchair Dispatcher is responsible for coordinating and managing the efficient deployment of wheelchair services throughout the airport. This role involves scheduling and dispatching wheelchair attendants to assist passengers with mobility challenges, ensuring timely and effective service. You will monitor flight schedules, passenger needs, and attendant availability to optimize resource distribution and response times. Additionally, the position requires maintaining clear communication with airport staff, attendants, and passengers to facilitate a smooth and supportive experience for those requiring assistance.

Requirements

18 years of age or older
Eligible to work in the United States
Communicate effectively in English (reading, writing, speaking)
1 year of wheelchair experience
Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices
Effectively communicate with colleagues and clients, both in-person and through electronic means
Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)
Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays
To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.

Responsibilities

Coordinate the dispatch of wheelchair services throughout the airport terminals
Respond promptly to requests for wheelchair assistance from airline personnel and passengers
Manage the scheduling and routing of wheelchair attendants to maximize efficiency
Track the availability and location of wheelchairs and mobility equipment
Maintain clear communication with airport staff, including gate agents and customer service representatives
Ensure compliance with ADA (Americans with Disabilities Act) guidelines and airport regulations
Provide training and guidance to wheelchair attendants on proper handling and safety protocols
Monitor service quality and passenger satisfaction regarding wheelchair assistance
Handle passenger inquiries and concerns related to wheelchair services
Maintain records and logs of wheelchair dispatches and assistance provided
Collaborate with airport security and medical teams in case of emergencies
Oversee the maintenance and readiness of wheelchair equipment
Develop and implement procedures to improve service delivery and response times
Liaise with airline and airport personnel to streamline wheelchair service operations
Prepare reports on service metrics, challenges, and improvements for management review
Exemplify PrimeFlight customer service and safety standards
Perform any additional duties as assigned by management