Wheelchair Dispatcher

ABM • Phoenix, AZ

2d • $16

About The Position

ABM is seeking a dependable and detail-oriented Wheelchair Dispatcher. The Dispatcher receives assistance requests from clients and customers, and assigns individuals and teams to respond to those requests. The ideal candidate thrives in a fast-paced environment, remains calm under pressure, and consistently meets tight operational deadlines. Pay Rate: $16.00/hr Weekly Schedule: 2:30pm - 11:00pm Sunday-Thursday ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Team Member Benefits | Front Line Team Members | (Programa de Beneficios de ABM)

Requirements

• Must be 18 years of age or older.
• Customer Service Experience
• 1 Year of Clerical Experience

Nice To Haves

• Must be able to communicate with basic English language
• One (1) year of prior multi-line reception experience or dispatching experience.
• Prior experience scheduling and dispatching; employees.
• A good job for someone just entering the workforce or returning to the workforce with limited experience and education.
• ABM is a military and veteran friendly employer, veterans and candidates with military experience encouraged to apply.
• Military Occupational Specialty Code: 88N, 92A, LS, YN, 0411, 3531, 2T1X1, 2T2X1

Responsibilities

• Provides assistance, information and customer service as requested to arriving, transferring or departing clients.
• Schedules and dispatches Wheelchair Assistants to appropriate locations according to customer requests, specifications, or needs, using radios, telephones, and/or computers; determines types or amounts of equipment, vehicles, materials, or personnel required according to work orders or client requirements
• Relays work orders, messages, and information to or from crews/teams, supervisors, and field inspectors using telephones, two-way radios, and/or computers
• Advises personnel about problems such as construction areas, accidents, weather conditions, other hazards, bottlenecks, wait times, etc.
• Monitors personnel and/or equipment locations and utilization in order to coordinate service and schedules to achieve optimal efficiency; ensures timely and efficient movement of resources according to work orders and/or resource schedules
• Oversees all communications within specifically assigned areas
• Receives or prepares work orders and work schedules
• Records and maintains files and records of customer requests, work, or services performed, inventory, and other dispatch information
• Strictly adheres to all safety and regulatory compliance procedures
• Coordinates and arranges for necessary repairs in order to restore service and schedules
• Miscellaneous duties as assigned
• Monitors daily services and create/update a log sheet or service log
• Maintains periodic contact with service personnel to ensure completion of assigned duties
• Informs the on-duty supervisor of any issues out of the ordinary that may need additional assistance or oversight
• Creates reports to monitor activity and operations

Benefits

• ABM offers a comprehensive benefits package.
• For information about ABM’s benefits, visit ABM Team Member Benefits | Front Line Team Members | (Programa de Beneficios de ABM)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees