Wheelchair Agent

Aviation Division • Ft. Myers, FL

21h • Onsite

About The Position

More than 60 years as a leader in Spain in general business services. The Grupo EULEN has more than 7,000 clients in 11 countries, more than 75,000 employees, and more than 80 services in the market. Our reputation for providing cost-effective and efficient quality services is recognized within the aviation industry. We are currently servicing most of the major airlines at the country’s major airports. We offer services in all areas of the ramp, cabin cleaning, janitorial, security, passenger, and baggage handling operations. Eulen is a military and veteran-friendly employer, veterans, and candidates with military experience are encouraged to apply Job Summary The Wheelchair Agent's responsibilities include pushing passengers in a wheelchair to and from their arrival/departure gate and assisting passengers with moving luggage to their vehicles, taxi stands, parking shuttle stations, and rental car stations.

Requirements

• Must be 18 years of age or older
• Must be able to understand, speak, and read in English
• Communicate face to face and/or by radio, often quickly, under pressure, and with environmental interference
• Always be professional in appearance and manners to passengers and any other person at the airport
• Be able to stand, squat, kneel, and walk 70% or more of the scheduled work time
• Must be able to pass airport ID requirements
• Must have schedule flexibility for the weekend, holiday, and night shifts
• Training is provided along with exceptional customer service guidelines

Responsibilities

• Transports passengers requiring wheelchair assistance within the terminal and aircraft to the designated destination
• Exhibiting exceptional positive customer service and communication with all passengers
• Ensure customer service professionalism while under pressure and stressful environment
• Ensure the safety of property and people along with the security protocol are follow
• Comply with all client and/or site security requirements and processes
• Assist passengers with baggage retrieval and transport, if necessary

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees