Dispatch Wheelchair Agent

GCA Services Group•South San Francisco, CA

3d•$23 - $23

About The Position

Schedule and dispatch employees, crews/teams, equipment, or service vehicles to appropriate locations according to customer requests, specifications, or needs, using radios, telephones, and/or computers. · Coordinate and arrange for necessary repairs in order to restore service and schedules. · Relay work orders, messages, and information to or from crews/teams, supervisors, and field inspectors using telephones, two-way radios, and/or computers. · Confer with clients and/or supervising personnel in order to address questions, problems, and requests for service or equipment. · Receive or prepare work orders and work schedules. · Oversee all communications within specifically assigned areas. · Monitor personnel and/or equipment locations and utilization in order to coordinate service and schedules to achieve optimal efficiency. · Record and maintain files and records of customer requests, work, or services performed, inventory, and other dispatch information. · Determine types or amounts of equipment, vehicles, materials, or personnel required according to work orders or client requirements. · Advise personnel about congestion problems such as construction areas, accidents, weather conditions, other hazards, bottle necks, wait times, etc. · Ensure timely and efficient movement of resources according to work orders and/or resource schedules. · Recognize and mitigate a variety of miscellaneous hazards encountered within the department and other work environments, i.e., surroundings, mechanized equipment, and hazardous materials. · Cabin § Monitor daily departing flights and create/update the log sheet. § Create a service log. § Maintain periodic contact with service personnel to ensure completion of assigned cabin service duties. § Inform the on-duty supervisor of any issues out of the ordinary that may need additional assistance or oversight. § Create reports to monitor activity and operations. · Passenger Service § Create a work order for every customer that requires assistance. § Assign any new request to the closest available agent to the passenger/request location. § Maintain contact periodically with the agent to ensure the request is accomplished in a timely and professional manner. § Inform the on-duty supervisor of any issues out of the ordinary that may need additional assistance or oversight. § Ensure employees come to work in (and stay in) uniform. § Control wheelchair and radio distribution to employees at the beginning and ends of their shifts. § Forecast staffing to ensure adequate staffing levels to meet the demand. § Required to push passengers and assist with luggage for the passenger, when needed. · Transportation § Create a work schedule for on-duty drivers. § Assign drivers to necessary routes. § Maintain periodic contact with the drivers to ensure that all transportation vehicles are safely and efficiently completing their assigned tasks. § Keep drivers informed of possible hazards, including inclement weather. § Inform the on-duty supervisor of any issues out of the ordinary that may need additional assistance or oversight. A good job for someone just entering the workforce or returning to the workforce with limited experience and education. ABM is a military and veteran friendly employer, veterans and candidates with military experience encouraged to apply.

Requirements

Must be 18 years of age or older
No high school diploma, GED or college degree required
2 years of experience required.

Responsibilities

Schedule and dispatch employees, crews/teams, equipment, or service vehicles to appropriate locations according to customer requests, specifications, or needs, using radios, telephones, and/or computers.
Coordinate and arrange for necessary repairs in order to restore service and schedules.
Relay work orders, messages, and information to or from crews/teams, supervisors, and field inspectors using telephones, two-way radios, and/or computers.
Confer with clients and/or supervising personnel in order to address questions, problems, and requests for service or equipment.
Receive or prepare work orders and work schedules.
Oversee all communications within specifically assigned areas.
Monitor personnel and/or equipment locations and utilization in order to coordinate service and schedules to achieve optimal efficiency.
Record and maintain files and records of customer requests, work, or services performed, inventory, and other dispatch information.
Determine types or amounts of equipment, vehicles, materials, or personnel required according to work orders or client requirements.
Advise personnel about congestion problems such as construction areas, accidents, weather conditions, other hazards, bottle necks, wait times, etc.
Ensure timely and efficient movement of resources according to work orders and/or resource schedules.
Recognize and mitigate a variety of miscellaneous hazards encountered within the department and other work environments, i.e., surroundings, mechanized equipment, and hazardous materials.
Monitor daily departing flights and create/update the log sheet.
Create a service log.
Maintain periodic contact with service personnel to ensure completion of assigned cabin service duties.
Inform the on-duty supervisor of any issues out of the ordinary that may need additional assistance or oversight.
Create reports to monitor activity and operations.
Create a work order for every customer that requires assistance.
Assign any new request to the closest available agent to the passenger/request location.
Maintain contact periodically with the agent to ensure the request is accomplished in a timely and professional manner.
Ensure employees come to work in (and stay in) uniform.
Control wheelchair and radio distribution to employees at the beginning and ends of their shifts.
Forecast staffing to ensure adequate staffing levels to meet the demand.
Required to push passengers and assist with luggage for the passenger, when needed.
Create a work schedule for on-duty drivers.
Assign drivers to necessary routes.
Maintain periodic contact with the drivers to ensure that all transportation vehicles are safely and efficiently completing their assigned tasks.
Keep drivers informed of possible hazards, including inclement weather.