Wheelchair Agent Supervisor
About The Position
Join Guardian Professional Services as a Wheelchair Services Supervisor , leading a team that assists passengers with mobility needs at RDU Airport. This is a hands-on leadership position — ideal for someone who enjoys mentoring others, working directly with passengers, and ensuring smooth airport operations. What You’ll Do Supervise and coach Wheelchair Agents to deliver safe, efficient, and compassionate service. Coordinate shift coverage, scheduling, and daily assignments. Oversee airport wheelchair operations during weekends and other assigned shifts. Communicate with dispatch, airline personnel, and airport authorities to maintain service quality. Lead by example by assisting passengers as needed (pushing, lifting, or transferring safely). Review incident reports and ensure all procedures are followed accurately. Maintain a professional, positive environment that reflects Guardian’s service standards.
Requirements
- 5+ years of customer service experience (required).
- 2+ years in a supervisory or lead role (required).
- Excellent communication, reliability, and problem-solving skills.
Nice To Haves
- Airport experience strongly preferred.
- Valid Driver’s License preferred.
Responsibilities
- Supervise and coach Wheelchair Agents to deliver safe, efficient, and compassionate service.
- Coordinate shift coverage, scheduling, and daily assignments.
- Oversee airport wheelchair operations during weekends and other assigned shifts.
- Communicate with dispatch, airline personnel, and airport authorities to maintain service quality.
- Lead by example by assisting passengers as needed (pushing, lifting, or transferring safely).
- Review incident reports and ensure all procedures are followed accurately.
- Maintain a professional, positive environment that reflects Guardian’s service standards.
Benefits
- Paid training and opportunities for overtime.
- Health, vision, Dental, PTO, 401K benefits.
- Career growth path into Operations Management and Senior Supervisor roles .
- Make a meaningful impact daily by helping passengers travel safely and comfortably.
- Required Airport Background & SIDA Badge Fees reimbursed after 90 days of employment.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
