WFS SSVF Case Manager Lead - Spokane, WA - Full-time/Hourly

Goodwill Industries of the Inland Northwest•Spokane, WA

20h•Onsite

About The Position

This grant-funded program provides Supportive Services to Veterans & their families (SSVF). The role involves providing case management services to Veterans to develop & execute Individual Housing Plans that enhance housing security for eligible participants through direct & indirect service provision in Goodwill & partner agencies. Additionally, this position oversees Case Manager & Case Manager Support positions.

Requirements

Must have valid driver license with personal auto insurance
Pass background & driver record check
Bachelor's degree from four-year college or university; or one to two years related experience &/or training; or equivalent combination of education & experience
Must be able to evaluate, supervise, & coach a minimum of three Case Managers, volunteers, & interns

Responsibilities

Evaluate, supervise, & coach a minimum of three Case Managers, volunteers, & interns.
Effectively assist participants to achieve & maintain housing stability by coordinating &/or providing supportive services.
Ensure that participants receive the assistance needed to promote housing stability.
Interpret & explain information, such as eligibility requirements, application details, & program specific information.
Determine the participant's household needs & priorities.
Gather & record information about the participant's health, income, eligibility for public benefits, employment skills, background, family relationships & supports, & living situation in order to identify & coordinate those services that will be most effective & acceptable to the participant in improving housing stability.
Coordinate activities & work collaboratively with department & contracted community agencies providing services under the SSVF program to ensure that Individual Housing Plans are achieved.
Create & utilize informal community networks, as needed, to locate resources & make referrals as necessary in support of Individual Housing Plans.
Participate in meetings, staffings, & other activities as directed to promote & review the effectiveness of Individual Housing Plans & overall case management efforts.
Conduct other services & activities in concert with Department of Veterans Affairs, Supportive Services for Veterans Families program guide & at the direction of Program Manager.
Establish & maintain good working relationships with participants, referral agencies, community partners, & all team members.
Ensure all paperwork & related activities are entered, current, accurate, & in compliance in a timely manner.
Revise as necessary.
Seek new sources of revenue that will meet Goodwill's mission & align with strategic plan, upon request.
Provide services in accordance with Goodwill policies, procedures, CARF standards, & principles of safety for personnel, participants & property.
Maintain flexibility to work occasional evenings or weekend shifts.
Make necessary notifications when required to law enforcement, supervisors & other appropriate individuals.
Demonstrate respect & value all veterans, regardless of circumstances, behavior or needs.
Work collaboratively with Workforce & Family Services to provide participant services.
Follow all policies, procedures, & directives of Goodwill Industries of the Inland Northwest assuring safety of personnel or property.
Properly wear & maintain all required Personal Protective Equipment (PPE).
Maintain agency confidentiality.
Comply with all health, safety, & fire standards & all local, state, & federal regulations (WISHA & OSHA).
Other duties as assigned.