WFS SSVF Case Manager Lead - Spokane, WA - Full-time/Hourly

Goodwill Industries of the Inland Northwest•Spokane, WA

1d•Onsite

About The Position

This is a grant-funded program providing Supportive Services to Veterans & their families (SSVF). The WFS SSVF Case Manager Lead will provide case management services to Veterans, focusing on developing and executing Individual Housing Plans to enhance housing security for eligible participants. This role involves both direct and indirect service provision through Goodwill and partner agencies. Additionally, the Case Manager Lead will oversee and supervise Case Manager and Case Manager Support positions.

Requirements

Bachelor's degree from four-year college or university; or one to two years related experience &/or training; or equivalent combination of education & experience.
Must have valid driver license with personal auto insurance.
Pass background & driver record check.
Ability to evaluate, supervise, & coach a minimum of three Case Managers, volunteers, & interns.

Responsibilities

Evaluate, supervise, & coach a minimum of three Case Managers, volunteers, & interns.
Effectively assist participants to achieve & maintain housing stability by coordinating &/or providing supportive services.
Ensure that participants receive the assistance needed to promote housing stability.
Interpret & explain information, such as eligibility requirements, application details, & program specific information.
Determine the participant's household needs & priorities.
Gather & record information about the participant's health, income, eligibility for public benefits, employment skills, background, family relationships & supports, & living situation in order to identify & coordinate those services that will be most effective & acceptable to the participant in improving housing stability.
Coordinate activities & work collaboratively with department & contracted community agencies providing services under the SSVF program to ensure that Individual Housing Plans are achieved.
Create & utilize informal community networks, as needed, to locate resources & make referrals as necessary in support of Individual Housing Plans.
Participate in meetings, staffings, & other activities as directed to promote & review the effectiveness of Individual Housing Plans & overall case management efforts.
Conduct other services & activities in concert with Department of Veterans Affairs, Supportive Services for Veterans Families program guide & at the direction of Program Manager.
Establish & maintain good working relationships with participants, referral agencies, community partners, & all team members.
Ensure all paperwork & related activities are entered, current, accurate, & in compliance in a timely manner. Revise as necessary.
Seek new sources of revenue that will meet Goodwill's mission & align with strategic plan, upon request.
Provide services in accordance with Goodwill policies, procedures, CARF standards, & principles of safety for personnel, participants & property.
Maintain flexibility to work occasional evenings or weekend shifts.
Make necessary notifications when required to law enforcement, supervisors & other appropriate individuals.
Demonstrate respect & value all veterans, regardless of circumstances, behavior or needs.
Work collaboratively with Workforce & Family Services to provide participant services.
Follow all policies, procedures, & directives of Goodwill Industries of the Inland Northwest assuring safety of personnel or property.
Properly wear & maintain all required Personal Protective Equipment (PPE).
Maintain agency confidentiality. Violation of confidentiality is cause for immediate dismissal.
Comply with all health, safety, & fire standards & all local, state, & federal regulations (WISHA & OSHA).
Other duties as assigned.