WFS Administrative Support Specialist - A - Spokane, WA - Full-time/Hourly

Goodwill Industries of the Inland Northwest•Spokane, WA

1d•$19

About The Position

Provide Workforce & Family Services (WFS) support under Homeless Services grant programs. Tasks include but are not limited to first point of contact for homeless inquiries/appointments; appointment scheduling; customer service for internal and external consumers; monthly reconciliation with WFS accounting records and grant/program reporting databases; statistical reporting to various funding sources (in consultation with WFS Program Analyst and Goodwill management and WFS staff); participate in internal audits of WFS programs and activities as directed by the WFS Contract Manager. Must pass background check.

Requirements

Associate degree or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.
Must pass background check.

Responsibilities

Provide information regarding eligibility and program services for WFS programs to both phone and face-to-face inquiries.
Operate office equipment such as fax machines, copiers, and multi-line phone systems, and use computers for spreadsheet, word processing, database management, and other applications.
Greet and direct visitors/participants and inquiry phone calls to appropriate staff.
When applicable, provide information regarding eligibility of WFS programs and community resources via phone or walk-in inquires.
Review participant records in electronic case management database for completeness for monthly Quality Assurance per pre-determined procedure.
Provide follow-up to ensure record integrity.
Work with persons with disabilities and/or disadvantages and when instructed provide guidance and assistance.
Log and distribute approved bus passes/gas cards for HEN and SSVF programs.
Attend and actively participate in offered trainings, to include but not limited to de-escalation, diversion, and rapid resolution techniques.
Compile and submit a monthly report to Goodwill management which includes a summary of identified deficiencies, corrective actions taken, and recommendations for any improvement.
Compile monthly billing packets for assigned WFS programs, including backup documentation.
Prepare monthly summary expenditure reports for fiscal, management, and WFS program staff.
Prepare monthly and YTD summary report of staff billable revenue.
Generate quarterly WFS accounts receivable report for reconciliation with Accounting Department.
Compose, prepare, and track grammar, punctuation, and formatting of business memos, letters, and other correspondence.
Sort and prepare documents for data entry, verify work against data printouts, and make corrections as necessary.
Attend department meetings and trainings.
Follow all policies, procedures, and directives of Goodwill Industries assuring safety of personnel or property.
Work collaboratively with Workforce and Family Services to provide participant services.
Properly wear and maintain all required Personal Protective Equipment (PPE).
Maintain agency confidentiality. Violation of confidentiality is cause for immediate dismissal.
Comply with all health, safety and fire standards and all local, state, and federal regulations (WISHA & OSHA).
Other duties as assigned.