WFH Client Services Manager

AO Globe Life•Reno, NV

1d•Remote

About The Position

AO Globe Life is expanding its fully remote team and seeking experienced, people-focused professionals who want to bring their leadership mindset and client service experience into a mission-driven organization. This opportunity is ideal for individuals with backgrounds in management, operations, client service, consulting, or team leadership who want the flexibility of working remotely while continuing to grow professionally. In this role, you will connect with individuals and families who have requested information about supplemental benefit programs. You will schedule virtual consultations, guide clients through available options, and support them throughout the enrollment process while contributing to a collaborative and growth-focused team environment. Our organization provides structured training, mentorship, and ongoing professional development designed to help professionals succeed in a remote setting. For more than 70 years, AO Globe Life has partnered with unions, credit unions, and veteran organizations to provide supplemental benefits that help protect working families across the United States. Our remote-first organization focuses on service, leadership development, and creating meaningful career opportunities for professionals nationwide.

Requirements

Must be legally authorized to work in the United States
Reliable internet connection
Windows-based laptop or desktop computer with a functioning webcam

Nice To Haves

Experience in customer service, consulting, leadership, operations, or client management is helpful but not required.
Successful candidates typically demonstrate: Strong communication and relationship-building skills
Experience in leadership, client service, consulting, or operations roles
High levels of organization and accountability in a remote work environment
Confidence using video conferencing platforms and digital tools
A service-focused mindset and desire to help others

Responsibilities

Connect with individuals who have expressed interest in learning about benefit programs
Schedule and conduct virtual consultations with clients via Zoom
Guide individuals and families through available benefit options
Support clients through the enrollment process and follow-up communication
Maintain accurate and organized digital client records
Provide professional, client-focused service throughout the client experience
Participate in mentorship programs, team development sessions, and training calls
Collaborate with colleagues to share best practices and support team performance