WESTWOOD BOULDERING GYM MANAGER

SENDER ONE SERVICE LLC•Los Angeles, CA

9d•Onsite

About The Position

A Gym Manager leads and develops their team through Sender One’s Core Values and drives the overall vision and financial success of their location. As a leader and coach, the Bouldering Gym Manager ensures their team creates an outstanding experience for everyone who walks through our doors.

Requirements

Proven experience in leadership and management, typically demonstrated from 1+ years in a supervisory or managerial role
Top rope & lead belay and climbing experience
Experience coaching and instructing adults and youth
Knowledge of Google Suite – Gmail, Sheets, Docs, Drive, etc.
Knowledge of Paycom & interviewing experience
Knowledge of Rock Gym Pro reporting & data handling
Knowledge of Basecamp
Full-time, 40+ hours per work week; a minimum of 30 hours worked on customer facing shifts (Sun - Sat)
This position is based at the gym’s location, and will periodically travel to other locations
Must be fully available to work weekends when needed for special events, training, shadows etc. (Sat & Sun)
Must be able to work certain morning, night, and alternate weekend day shifts depending on business and/or operational needs
May be required to respond to emergencies requiring immediate attention
Must be able to attend weekly, monthly, and quarterly department and/or gym meetings

Responsibilities

Responsible for their gym's operational and financial performance
Develop and execute strategic plans for their location, aligning the location’s goals with overall company strategy
Execute against a budget with specified revenue, expense, and profit
Manage location Key Performance Indicators (KPIs), implementing sales initiatives, reviewing results and implementing corrective actions as needed
Integrate all departments into a single gym location -- including Customer Experience, Adult & Youth Programming, Yoga & Fitness, Retail, Marketing, Community Events and Competitions, Route Setting, Risk & Safety, Facilities, Member Services, Human Resources, and Training & Development
Execute location’s marketing strategy in collaboration with the Brand Marketing team regarding outreach, location-specific promotions, social media presence, and/or changes and any local gym & large events
Build and maintain strong community relationships and partnerships. Plan, implement, and oversee strategic community engagement and public relations initiatives to promote Sender One's mission, build relationships with our target customer base, and increase brand awareness and program participation
Build and sustain a staff and community culture at their location that aligns with Sender One’s core values, purpose, and brand promise
Motivate, inspire, and develop their gym staff through a culture of accountability
Set clear performance expectations, goals, and objectives for each team member
Conduct regular performance reviews and provide coaching to enhance team effectiveness.
Oversee all hiring, onboarding, and training needs for their location
Create and manage the monthly staff schedule
Respond to customer feedback received through reviews, surveys, emails, phone calls, and in-person interactions using the “Hug Your Haters” philosophy
Manage location retail, including merchandising, transporting product between locations, and cycle counts
Attend weekly operations meetings to inform and collaborate with other managers on company changes, updates, and/or stucks at Sender One and collaborate with them to achieve set goals
Collaborate with Employee Experience and the Training & Development departments to schedule and provide ongoing training and up-to-date certifications
Collaborate with Risk & Safety and Facilities Managers to ensure their gym location is abiding by all safety guidelines set forth by Sender One