Gym Manager

The Front Climbing ClubSalt Lake City, UT
7d$55,000 - $65,000Onsite

About The Position

As our Retail-Focused Gym Manager, you'll lead daily gym and retail operations with a strong emphasis on customer experience, team development, and operational excellence. You'll be based in Salt Lake City, , and splitting your time between the gym floor and behind-the-scenes coordination-making sure everything (and everyone) is set up for success.

Requirements

  • Have experience in retail or operations management with team leadership responsibility
  • Lead with empathy, clarity, and accountability
  • Are highly organized and enjoy building systems, checklists, and processes
  • Thrive in cross-functional environments and see customer experience as a shared responsibility
  • Bring strong decision-making and problem-solving skills
  • Have 5+ years of professional experience (education and/or workforce)
  • Hold a bachelor's degree in business, hospitality, or a related field-or equivalent experience
  • Are open to working nights, weekends, and traveling between locations when needed

Responsibilities

  • Lead daily gym and retail operations with a consistent, customer-first approach
  • Coach, mentor, and develop staff through training, feedback, and support
  • Oversee retail strategy, inventory flow, merchandising standards, and POS accuracy
  • Maintain top-tier facility and floor standards through walkthroughs and follow-up
  • Handle customer feedback and escalations with professionalism and care
  • Partner with leadership on staffing, onboarding, scheduling, and training
  • Collaborate across departments to keep workflows smooth and aligned
  • Support events, promotions, and community engagement initiatives
  • Contribute to strategic planning around efficiency, revenue, and member satisfaction

Benefits

  • Medical, Dental, Vision, Life, STD, LTD, and Accident Insurance
  • 401(k) retirement plan
  • Free gym membership
  • Discounts on food and merchandise
  • Opportunities to collaborate with departments like Ceramics, Café, Adult Programs, or Facilities
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