Gym Manager

The Front Climbing Club • Salt Lake City, UT

7d • $55,000 - $65,000 • Onsite

About The Position

As our Retail-Focused Gym Manager, you'll lead daily gym and retail operations with a strong emphasis on customer experience, team development, and operational excellence. You'll be based in Salt Lake City, , and splitting your time between the gym floor and behind-the-scenes coordination-making sure everything (and everyone) is set up for success.

Requirements

• Have experience in retail or operations management with team leadership responsibility
• Lead with empathy, clarity, and accountability
• Are highly organized and enjoy building systems, checklists, and processes
• Thrive in cross-functional environments and see customer experience as a shared responsibility
• Bring strong decision-making and problem-solving skills
• Have 5+ years of professional experience (education and/or workforce)
• Hold a bachelor's degree in business, hospitality, or a related field-or equivalent experience
• Are open to working nights, weekends, and traveling between locations when needed

Responsibilities

• Lead daily gym and retail operations with a consistent, customer-first approach
• Coach, mentor, and develop staff through training, feedback, and support
• Oversee retail strategy, inventory flow, merchandising standards, and POS accuracy
• Maintain top-tier facility and floor standards through walkthroughs and follow-up
• Handle customer feedback and escalations with professionalism and care
• Partner with leadership on staffing, onboarding, scheduling, and training
• Collaborate across departments to keep workflows smooth and aligned
• Support events, promotions, and community engagement initiatives
• Contribute to strategic planning around efficiency, revenue, and member satisfaction

Benefits

• Medical, Dental, Vision, Life, STD, LTD, and Accident Insurance
• 401(k) retirement plan
• Free gym membership
• Discounts on food and merchandise
• Opportunities to collaborate with departments like Ceramics, Café, Adult Programs, or Facilities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager