Wellness Specialist

BriarPatch Food Co-op•Auburn, WA

2d•$20 - $32

About The Position

The Wellness Specialist should have 2-3 years of retail Wellness Department experience. While providing excellent customer service in the Wellness Department the Wellness Specialist is responsible to facilitate ordering, receiving, pricing, storing, inventorying and stocking products. Must have specialized knowledge of natural health, which could include body care, herbs, special diets, vitamins and supplements and be able to translate that knowledge into supporting the Wellness Department.

Requirements

High school diploma or GED certificate preferred.
Relevant education or experience to effectively represent the product and the store in all interactions; i.e., specialized knowledge of natural health and body care products, herbs, special diets, vitamins and supplements.
Previous and/or related work in the natural foods industry buying, ordering and receiving.
Proven track record of vendor relationship development
Ability to work independently and in team environments
Displays self-motivation
Ability to prioritize, organize and delegate as needed
Strong communication skills and experience to handle a wide variety of customer/vendor interactions.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively with customers or employees.
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio and percent.
Ability to solve practical problems and deal with a variety of concrete variables in situations
Ability to interpret a variety of instructions furnished in written, oral, diagram, or electronic form.
An individual should have knowledge of: Internet software Inventory software Order processing systems Spreadsheet software and Word Processing software.
Stand
Walk
Use hands and fingers
Handle or feel
Reach with hands and arms
Stoop
Kneel
Crouch or crawl
Talk or hear
Taste or smell
Be regularly exposed to natural oils, chemicals and odors/fragrances, including perfumes, colognes and scented lotions
The employee must regularly lift and/or move up to 50 pounds safely.

Nice To Haves

Formalized alternative medicine training such as Ayurveda, traditional Chinese medicine, etc. a plus.

Responsibilities

Model the BriarPatch customer service standards to all internal and external customers
Maintains a pleasant, helpful relationship with co-workers, customers and vendors
Provides on-floor assistance in a friendly, knowledgeable and helpful manner
Manages difficult or emotional customer situations
Responds promptly to customer needs; solicits customer feedback to improve service
Responds to requests for service and assistance; meets commitments.
Ensure guidelines for product selection are followed
Ensure fully stocked department at all times, including end caps and with special attention to presentation in all display areas
Ensure that credits for ‘mis-picks’ and damaged goods are acted upon
Ensure that all products are ‘faced’ forward and neatly displayed on the shelf
Clean shelves and other department spaces regularly
Fully stock shelves daily from back stock supply
Ensure products are placed neatly and in the correct location
Participate in all department and full staff meetings
Participate in planning and facilitation of department meetings
Maintain storage and display areas in clean, orderly and efficient condition
Integrate and organize back stock
Participate in thorough cleanings of all work and display areas
Responsible for removing trash and recycling packing materials and cardboard.
Maintain security of store during shift, ensure that the store is opened and closed following security procedures
See that spills and hazardous conditions are cleaned up
Deal with shoplifters, disorderly customers and medical emergencies in accordance with established procedures
Comply with health department regulations.
Protect the safety of self, co-worker's, and BriarPatch Co-op patrons at all times.
Report any potentially harmful equipment or situations to the immediate supervisor without delay.
Report safety-related accidents and incidents at once to supervisor.
Follow all company and safety policies and procedures.
Operate equipment in a safe manner that will not lead to injury of self or others.
Contribute to sustainability efforts at BriarPatch that support a sustainable community through: Minimizing waste by reducing and reusing materials and resources when possible. Proper recycling and composting. Water & energy conservation.
Value and support a work environment that includes people of different identities from diverse backgrounds.