Wellness Spa Director

Heights Wellness Retreat - Dallas/Coppell•Coppell, TX

About The Position

At Heights Wellness Retreat, we believe that every person is an unstoppable force in their own life—and wellness is the catalyst that makes that transformation possible. We're not just a retreat; we’re a sanctuary where physical, emotional, mental, and spiritual well-being intersect. Our Cloud 9 Experience is more than a promise—it’s a way of life. And now, we're searching for a visionary Retreat Director to lead our team and elevate every guest's journey. Why You’ll Love It Here: Serene and Tranquil Areas Best-in-the-industry heated and hydraulic massage tables Luxurious linens and high-quality products provided Innovated therapies – Cryotherapy, Infrared Sauna, Lymphatic Drainage Technology and more Company Perks Personal and Career Development Comprehensive Leadership Training Beautiful Retreats Employee Discounts Digital Work Environment Competitive salary and bonus opportunities Schedule / Expected Work Hours: Must be able to work varied hours, including weekends, evenings, holidays, etc. Company Overview – At Heights Wellness Retreat, we believe wellness starts from within—and that includes our team. We're more than just a spa; we're a sanctuary dedicated to nurturing not only our guests' journeys but our team members’ personal and professional growth. When you join Heights Wellness Retreat, you’re not just starting a job—you’re joining a movement dedicated to lifting others and yourself. Let us help you rise to your full potential.

Requirements

Lead and mentor therapists, consultants, and support staff, fostering a positive work culture.
Ensure operational excellence and adherence to Heights' standards in daily retreat operations.
Recruit and train team members, aligning with the retreat's mission and culture.
Implement retention strategies, including growth plans and performance recognition.
Manage scheduling, performance, and guest relations, focusing on exceptional service.
Innovate guest journeys and enhance wellness experiences.
Proven success in recruiting and retaining service talent through strong leadership, organizational, and communication skills.
Monitor KPIs and guest feedback to optimize performance and satisfaction.
Conduct local marketing activities to drive leads and promote Heights Wellness.

Nice To Haves

Familiarity with a branded or franchise environment is preferred.

Responsibilities

Guide the day-to-day operations of the Retreat to ensure excellence in every touchpoint
Lead, mentor, and empower a high-performing team of therapists, consultants, and support staff, creating a supportive and rejuvenating internal culture.
Deliver operational excellence by ensuring consistent adherence to Height’s standards.
Proactively recruit exceptional team members who align with our mission and culture.
Lead all training and development for all retreat members.
Implement strategic retention practices, including regular check-ins, growth plans, and performance recognition.
Manage scheduling, performance, and guest relations with a focus on exceptional service and measurable wellness results.
Champion the Cloud 9 experience by continuously innovating guest journeys through elevated touchpoints and wellness enhancements.
Maintain seamless communication across departments to ensure every guest’s journey is personalized, purposeful, and unforgettable.
Monitor KPIs, guest feedback, and operational data to optimize performance and guest satisfaction.
Model excellence by setting the tone with gracious hospitality, intentional communication, and excellence in every interaction with guests and team members.
Plan, prepare, and execute events to promote Heights Wellness in your area.
Conduct the necessary marketing activities to drive leads.