Wellness Program Manager (Phoenix, AZ)

WebMD

10d•Hybrid

About The Position

WebMD Health Services (WHS) is a division of WebMD whose mission is to provide expert guidance that inspires people to take charge of their health. We do this by helping people understand their health risks, make smart healthcare decisions, and take active steps toward living healthier lives. Our health, well-being, and dedicated services power programs from employers, health plans, and government organizations and are delivered online, onsite, and telephonically. Learn more at webmdhealthservices.com. WebMD is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities. Hybrid position based near Phoenix, AZ, with 3 days/week onsite at the client office or as needed. The Well-being Program Manager and Coach (PM) will work collaboratively with the designated client's health promotion team to raise awareness and promote engagement in the client's health promotion programs. The PM will work with and be a resource for the individual employer units in the client's health promotion activities, including those sourced from additional vendors. This role is based onsite at the client office in Phoenix, AZ, with the flexibility to work remotely up to two days per week (subject to change). The PM is responsible for providing one-on-one health coaching and supporting client satisfaction, retention, and reference ability. S/he will act as a customer advocate, as well as a point of contact with senior Customer stakeholders to increase participant engagement and maximize value delivered through the WebMD relationship. They provide thought leadership and support program planning and impact assessment, as well as coordination and promotion of service. PMs proactively identify opportunities for service delivery enhancement and improvement. As opportunities are identified, they work with other Client Services staff, Account, and Product Management to improve processes and develop new solutions. The successful candidate will have a background in health promotion, health communications, and/or population health management.

Requirements

BA / BS required, MPH is a differentiator
Minimum of 2 years Well-being Coordinator or similar client-facing experience; 5 years preferred
Minimum of 2 years delivering healthcare information products and services, especially consumer-facing interfaces and H&W administration
Minimum 2 to 4 years of experience in a corporate environment required, especially consumer-facing interfaces and H&W administration
Demonstrated ability to successfully manage multiple relationships with multiple client stakeholders in a dynamic environment
Strong understanding of behavior change theory
Strong program planning skills
Business and technology services experience.
Professional presence and technical credibility to interact with senior-level customer contacts
Familiarity with MS Office suite including Word, PowerPoint, and Excel

Nice To Haves

Education and/or experience in international and domestic wellness programming
Professional Certification from the National Wellness Institute (NWI), the National Commission for Health Education Credentialing (NCHEC), or the equivalent certification
5 years of Wellness Coordinator/Health Coaching or similar client-facing experience preferred
5 or more years of delivering healthcare information products and services, especially consumer-facing interfaces and H&W administration, preferred.

Responsibilities

Provide one-on-one health coaching (mostly live/face-to-face at the client office)
Provide ongoing project management for current onsite programs and promotional events
Increase awareness and engagement in client-wide well-being offerings
Provide recommendations for an improved culture of well-being at designated locations
Establish relationships and buy-in from key stakeholders
Provide recommendations for well-being initiatives by client site location and in global markets
Assist and facilitate linkage between benefits, environmental health and safety, occupational health, medical, behavioral health/EAP, facilities, and other client vendors
Assist in the delivery and coordination of Health Improvement, Health and Wellness Programs, and Challenges for client team members
Assist with gathering, creating, and editing materials related to the health promotion programs for benefits communications
Coordination of well-being meetings, webinars, and other communications (internal and external)
Coordination and management of the global Wellness Champion Network, including expansion across U.S. sites & training of local wellness committees
Develop and maintain schedules necessary to support the successful execution of the client’s health education programs
Ongoing program performance review and health/wellness strategy support
Collaborate with the WHS Screening Coordinator for the coordination, delivery, and management of onsite events, including biometric screenings
Support WebMD Health Services product and service line expansion
Support process improvement and service model design efforts
Excellent written and verbal communication skills