Wellness Program Manager (PPM III)

King County (WA)•Seattle, WA

26d•Hybrid

About The Position

Learn how Metro connects you with what matters We are only accepting applications from current King County Employees. King County Metro Transit's Safety, Security, and Quality Assurance Division is seeking an innovative and collaborative individual to join the Wellness Program team as a Wellness Program Manager (PPM III). This role offers the opportunity to shape innovative wellness services, partner across divisions and countywide programs, and champion a culture of health that supports Metro employees in bringing their best selves to work every day. Reporting to the Transit Safety and Security Manager, the Wellness Program Manager (PPM III) is part of a team responsible for overseeing, leading, and managing Metro's wellness program. This includes setting a vision and direction for employee wellness needs and programming, leading and collaborating with staff in developing and delivering work plans, and partnering with King County's employee wellness, benefit programs, and Metro divisions. This position will be responsible for working directly with the Employee Services Division and leaders to translate vision into actionable work plans, timelines, and deliverables. This is an exciting time to work at King County Metro Transit. We serve the fastest-growing transit market in the nation, enjoy a 93% customer satisfaction rate, and are creating an array of innovative mobility services for our riders. We are also building a zero-emission bus fleet and operating our region's light-rail system. Click here to see why it's worth working for King County Metro Transit. This recruitment will be used to fill one (1) Career Service position. In addition, this recruitments selection process may be used to generate an eligibility pool for future Career Service, Term-Limited Temporary (TLT), and Special Duty Assignment (SDA) positions that may occur in this classification. The eligibility pool will be retained for 12 months from the date of posting and may be used at the discretion of the hiring authority.

Requirements

Eligible applicants must possess a minimum of FIVE (5) YEARS of experience managing projects, designing curricula, coordinating programs, intergroup training and/or education course facilitation OR any equivalent combination of experience and education which provides the applicant with the desired skills, knowledge, and ability required to perform the work.
Advanced technical skills in supporting program operations, including managing digital tools, troubleshooting system issues, optimizing workflows, and implementing technology-based solutions that improve efficiency, accuracy, and user experience.
Strong facilitation and presentation skills, with the ability to engage groups of varying sizes using creative techniques that foster safe, inclusive, and accessible learning environments.
Experience creating and managing content across social media and digital platforms, with the ability to navigate emerging technologies and use online tools to support wellness communications and engagement.
Demonstrated ability to think creatively to meet the dynamic wellness needs of Metro employees.
Proven success as a lead collaborator, project manager, and team contributor.
Understanding of best practices in wellness programming and needs for transit or other similar essential workforces.
Experience engaging with a represented workforce.
Ability to build and manage relationships with leaders and sponsors, including comfort working with people in leadership roles.
Excellent verbal and written communication, interpersonal, collaboration, and presentation skills, including the effective use of visuals and graphics.
Advanced skills in Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams), Zoom and other online platforms for delivering presentations and data analytics.
Ability to lift and carry boxes, A-V equipment, and other supplies as required. (Occasional lifting is required to load, transport, and unload boxes of educational materials and equipment for presentations at Transit bases throughout the County.)
WA State Driver's License: This position involves traveling to various locations within the Metro service area to provide programs, services, and education outreach to employees which may require the use of a County vehicle. Employees must possess a valid Washington State Driver's License within 30 days of hire and have the ability to travel throughout the county in a timely fashion to locations where public transportation may not be readily available.
Driver's Abstract Review: Applicants must possess a valid driver's license with acceptable five-year driving record (to be verified via a Driver's Abstract review prior to employment).

Nice To Haves

Professional experience working within a transit environment, with direct exposure to the needs, schedules, and operational realities of frontline and support staff.
Experience developing, coordinating, or supporting employee wellness, health promotion, or workforce well-being initiatives, ideally within a unionized or 24/7 operational setting.
Strong understanding of transit workplace culture, including shift work, safety-sensitive roles, and the unique physical and mental well-being challenges faced by transit employees.
Demonstrated ability to build relationships and collaborate effectively with operators, maintenance staff, field supervisors, and administrative teams to support wellness engagement.
Skill in problem-solving, conflict resolution, negotiating, and decision making; handling multiple competing priorities.

Responsibilities

Develop a work plan for and provide pro-equity, innovative management of Metro's worksite wellness services, ensuring effective operations, communications, partnerships, reporting, and continuous improvements.
Arrange for and refine culturally appropriate and accessible wellness services that respond to priority areas of interest and need among Metro employees.
Coordinate with Metro staff at transit bases and other transit worksites to arrange on-site wellness activities and events.
Develop and provide program reports, updates, and presentations to internal and external stakeholders.
Participate in procurement activities and contract management ensuring positive working relationships with external vendors and coordinate with employee health and benefits staff in King County Human Resources, risk management, and other partners.
Gather and analyze data to track project progress and conduct independent research to design recommendations for future wellness needs based on industry trends, tailoring strategies for different types of workers.
Develop, manage, and optimize digital media content and wellness-focused marketing campaigns across web and social platforms, leveraging analytics tools to track performance, identify trends, and drive data-informed strategies that enhance employee engagement and promote a culture of well-being.
Organize and staff committees and work groups involving Metro, labor union partners, and other County agencies involved in Metro Wellness approach and outcomes.
Collaborate with the King County Employee Health & Safety, Balanced You teams, and Benefits (Department of Human Resources) to stay current on countywide programs, coordinate shared priorities and initiatives, and access technical support or content expertise.
Raise awareness of comprehensive health and well-being issues to help employees make informed and healthy lifestyle choices, moving them and the organization toward a state of optimal health and productivity.
Identify and recruit employee wellness champions to assist in the organization and promotion of health and well-being programs.
Build trust and engage employees through transparency, inclusion, and respect.
Develop and deliver education, communication, and outreach tactics using flyers, posters, bulletins, emails, video, website, special events, and other channels based on employee input.
Coordinate and promote the Metro Wellness website, assuring content is relevant, up-to-date, and aligned with Countywide wellness program and benefits.
Lead, mentor, and assign work to other Metro team members in a matrixed organizational structure, as needed.

Benefits

Excellent medical, dental, and vision coverage options: King County provides eligible employees with options, so they can decide what's best for themselves and their eligible dependents
Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
Retirement: eligible King County employees may participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
Transportation program and ORCA transit pass
12 paid holidays each year plus two personal holidays
Generous vacation and paid sick leave
Paid parental, family and medical, and volunteer leaves
Flexible Spending Account
Wellness programs
Onsite activity centers
Employee Giving Program
Employee assistance programs
Flexible schedules and telecommuting options, depending on position
Training and career development programs