Wellness Manager - Austin, Texas
About The Position
Restore is seeking a highly focused, strategic Manager to lead our dynamic team in Austin, Texas. As a General Manager, you will oversee the Restore studio, create brand awareness, drive traffic and membership, and focus on overall sales growth. You will ensure the studio's performance aligns with company objectives, manage team members, oversee KPI management, and coordinate marketing events. A successful General Manager will have previous management experience, a passion for wellness, and a commitment to helping people. You will manage the daily operations and develop a team in a fun, engaging, and inclusive environment.
Requirements
- High School Diploma or equivalent required.
- Minimum 3-5 years (1+ for Assistant GM) of management experience required, including overseeing all aspects of staff management (hiring, training, support, discipline, and termination).
- Previous management experience in health, wellness, fitness, or retail industry strongly preferred.
- Proven success in sales and team mentorship.
- Excellent leadership and management skills to foster a positive environment for staff and clients.
- 4+ years of customer-facing experience preferred
- Excellent de-escalation and conflict resolution skills
- Exceptional communication skills, both written and verbal
- Exceptional communication skills.
- Ability to multi-task and address client and staff concerns effectively.
- Intermediate computer skills.
- Flexibility to work day, evening, and/or weekend hours as needed.
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Other duties may be assigned.
Responsibilities
- Meet performance metrics (KPIs), manage revenue, ordering, inventory, payroll, and facilities maintenance.
- Execute and coordinate the company’s marketing and ongoing sales drivers, including pre-sale and studio events, and manage local grassroots marketing initiatives.
- Oversee hiring and onboarding of new team members; set and assign daily, weekly, and monthly goals while promoting excellent customer service.
- Manage the employee life cycle, providing continuous coaching, conducting annual performance reviews, and recognizing high performers.
- Foster a culture of five-star customer service.
- Lead the studio team in service and product knowledge to motivate them to meet and exceed sales goals through community events, partnerships, and referrals.
- Ensure a safe and clean studio environment for members and guests; be flexible to work on weekends and holidays as business needs dictate.
- Demonstrate a commitment to the vision, mission, and goals of Restore, modeling company values and culture.
- Manage client accounts such as freezes/terminations and follow up on declination of auto-pays and Serve as an expert on Restore products and services to set an example and coach other team members technical skills, sales strategy and orientation toward hospitality and education.
Benefits
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Employee discounts
- Free uniforms
- Health insurance
- Paid time off
- Parental leave
- Training & development
- Vision insurance
- Wellness resources
- Medical, dental, vision, disability and life insurance within 30 days (Full-Time roles)
- PTO (Full-Time roles)
- Free and discounted services (both Full- and Part-Time roles)
- 401k retirement plan with vested employer match (both Full- and Part-Time roles)
- Bonus opportunities (both Full- and Part-Time roles)
- Career advancement opportunities (both Full- and Part-Time roles)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
Number of Employees
251-500 employees
