Wellness Manager

Good Food Holdings Companies • Portland, OR

9h

About The Position

Leads Wellness department and staff, including financial stewardship, customer service, department conditions, merchandising, food safety, work safety, communication, hiring, training and performance management. Ensures the department provides an exceptional customer shopping experience, with the highest level of service and product knowledge. Provides exceptional customer service and contributes to a positive and collaborative team environment. This is a management / leadership position. You are responsible for providing leadership in line with company values of equity, inclusiveness, and promoting a positive and progressive work environment in alignment with our company mission, vision, values and policies.

Requirements

• Previous customer service, food service, retail or grocery experience required.
• 2 + years previous retail supervisory experience required, in a grocery or retail wellness environment.
• Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment
• Demonstrated passion for health and nutrition and product knowledge required, including wellness terminology and product labeling.
• Demonstrated passion for body care products and product knowledge required, including terminology and product labeling.
• Previous ordering and/or inventory management experience required.
• Intermediate to advanced computer proficiency required. Experience with Excel and inventory software preferred.
• Skills to read, understand and follow through on verbal and written instructions.
• Skills to plan, prioritize and delegate work.
• Skills to train, coach and hold staff accountable.
• Ability to uphold DSHEA guidelines.
• Skills to manage financial results, including labor and profit margin.
• Intermediate computer proficiency required with ability to learn new computer programs and technology. Experience with Excel and inventory software preferred.
• Basic math and computation skills required.
• Skills to read, understand and follow through on verbal and written instructions.

Responsibilities

• Leads Wellness department and staff, including financial stewardship, customer service, department conditions, merchandising, food safety, work safety, communication, hiring, training and performance management. Ensures the department provides an exceptional customer shopping experience, with the highest level of service and product knowledge.
• Manages and provides oversight to all areas of the department. Assesses, prioritizes and delegates tasks and production.
• Ensures consistency of department conditions. Ensures all areas of department are stocked, rotated, faced and adhere to merchandising standards and category schematics.
• Responsible for in-stock conditions in department. Maintains appropriate inventory levels to achieve sales and margin goals.
• Orders Wellness products according to anticipated sales and seasonal needs. Trains staff to write orders consistent with department goals and standards to ensure the highest level of product availability.
• Builds displays and arranges department products to make attractive presentations, highlighting featured/unique/seasonal items.
• Assists customers with product selection. Shares product knowledge with customers. Makes recommendations and suggestions based on customer needs in compliance with DSHEA guidelines. Use appropriate reference materials to assist customers.
• Plans for weekly ads, events and holidays using tools and reports. Works with store management to understand and respond to current store trends.
• Maintains professional vendor relationships.
• Ensures customer special orders are accurately placed and delivered.
• Receives and unloads merchandise; checks quality, count and condition. Communicates any issues to management and merchandising team.
• Stocks and rotates products with attention to product quality and expiration dates.
• Maintains the organization, rotation and cleanliness of back stock areas.
• Plans, leads and analyzes inventory.
• Demonstrates ability to multi-task and manage own time. Adjusts priorities, productivity, efficiency and speed based on needs and conditions of department and store.
• Ensures customer service levels. Models friendly and attentive customer service, coaches staff, recognizes accomplishments and identifies areas of opportunity.
• Handles escalated difficult customer service situations and seeks solutions to delight the customer. Trains and coaches staff to do the same.
• Reads and understands merchandising information. Develops and executes merchandising plans to promote peak seasonal/ad item/holiday products, drive sales and create an optimal customer shopping experience.
• Demonstrates excellent knowledge of products in the department and understanding of nutrition, health conditions, food sensitivities, specialized diets, wellness terminology and product labeling.
• Shares product knowledge with customers and staff. Makes recommendations and suggestions based on customer needs. Establishes consistent program for communicating product information and knowledge to staff.
• Demonstrates an awareness of trends in the industry.
• Demonstrates a solid understanding of labor, sales and margin goals and factors that influence them. Meets labor and margin goals. Develops and executes a plan when results do not meet expectations.
• Trains department staff to develop financial knowledge.
• Ensures that department adheres to company invoice, credit, transfers and inventory procedures.
• Coaches department to maintain appropriate, accurate and organized inventory and back stock. Handles damaged and spoiled product according to company policy.
• Demonstrates creativity in merchandising and utilization of products in order to increase sales and minimize waste.
• Leverages resources and labor to maximize efficiency, without compromising quality and service standards.
• Manages and provides oversight to all areas of the department. Directly manages all department staff, including performance management and review writing, scheduling, and providing ongoing training, coaching, development and feedback. Assesses, prioritizes and delegates tasks and production.
• Demonstrates an understanding of basic Human Resources concepts; works with resources at store level to increase knowledge. Establishes and maintains effective verbal and written communication systems.

Benefits

• All staff have access to our Employee Assistance Program (EAP) and our 30% staff shopping discount.
• Full-time, regular-status staff that regularly work 24 hours or more per week and have worked for 60 days are eligible for medical, dental, vision, pre-tax spending accounts, life, accidental death & dismemberment (AD&D), and disability benefits.
• Full-time, part-time, and temporary staff who have worked for 60 days and are at least 21 years of age may participate in the 401(k) program.
• Employees begin accruing PTO on their first day of employment; the amount they accrue depends on hours worked and tenure.
• Staff may be eligible for paid holidays, depending on schedule and tenure.
• Additional benefits include supplemental leave pay (such as parental or bereavement), a store incentive program based on financial & operational goals, paid time for volunteering at a 501(c)3 non-profit, discounts on some forms of public transportation, adoption assistance, and up to $40 reimbursement for dinner out or New Seasons Market groceries for their birthday.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed