Wellness Coordinator

UnitedHealth Group • New York, NY

1d • $18 - $32 • Remote

About The Position

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Wellness Coordinators function in a non-clinical capacity responsible for providing care coordination or administrative support to members with behavioral health and substance abuse needs. Wellness Coordinators will be a primary care navigator by locating and engage members, screening for and identifying gaps in care, addressing SDOH needs and developing individual care plans to overcome barriers to access to care. Wellness Coordinators will also provide administrative support to the Behavioral Health Case Management department through assigning referrals, providing chart summaries and verification of member demographics.
You will enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges.

Requirements

• High School Diploma/GED (or higher)
• 2+ years of call center experience
• 2+ years of experience working in a remote setting with intermediate level of computer proficiency
• 1+ years of EMR experience
• Intermediate level of proficiency with MS Office (Excel, outlook, Words, Teams)

Nice To Haves

• 3+ years of experience in Medical/Behavioral health setting (i.e. hospital, managed care organization, or joint medical/behavioral outpatient practice)
• 2+ years of experience with managed care
• Casework experience at hospitals, social service agencies or community mental health centers
• Dual diagnosis experience with mental health and substance abuse
• Experience working in an environment that requires coordination of benefits and utilization of multiple groups and resources for patients
• Working knowledge of community-based resources and services
• Creative problem-solving skills with the ability to use community and network resources to meet members' needs
• Demonstrates initiative in achieving individual, team, and organizational goals and objectives
• Demonstrates initiative in achieving individual, team, and organizational goals and objectives
• All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Responsibilities

• Wellness Coordinators work in an inbound provider call queue
• Data collection from providers; input into multiple electronic documentation systems
• Coordinate information to clinical team partners
• Provide behavioral health benefit education
• Contact providers with reminders of reviews that may be due
• Collect discharge information from providers and documents in relevant system
• Provide network referrals to help the member engage with mental health and substance use treatment
• Other duties as assigned

Benefits

• a comprehensive benefits package
• incentive and recognition programs
• equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED