Wellness Center Office Assistant

Bethel University•Mishawaka, IN

1d•Onsite

About The Position

The Wellness Center Office Assistant serves as the primary point of contact for the campus Wellness Center, providing exceptional customer service to students, employees, and visitors. This role is responsible for creating a welcoming, supportive, and confidential environment while assisting with daily administrative operations for both Health Services and Counseling Services. Confidentiality, professionalism, and strong organizational skills are essential to this position.

Requirements

Strong computer skills with proficiency in: Microsoft Office 365 Microsoft Excel
Excellent communication, organizational, and multitasking skills
Ability to handle sensitive information with discretion and confidentiality

Nice To Haves

Working knowledge or ability to learn: TheraNest EHR (Counseling Programs)
Formstack

Responsibilities

Greet students and employees in a welcoming and professional manner
Answer incoming calls, take accurate messages, and route calls appropriately
Schedule appointments and assist with patient flow
Triage students and employees and direct them to appropriate care
Handle check-out procedures and collection of applicable fees
Transfer health form information into the online filing system
Assist the Campus Nurse during clinics as needed (physician visits, vaccinations, etc.)
Assist with data entry and review of student health forms and immunization records
Maintain email correspondence with students, parents, staff, and faculty
Manage timesheet reporting and submit reports to the CFO
Run reports and assist with budget management
Perform typing and general office duties
Greet students, staff, and faculty in a respectful and confidential manner
Serve as the initial point of contact for intake inquiries
Create new client records and enter demographic information in TheraNest
Prepare client fact sheets and documentation
Manage daily activity and time tracking
Enter assessment data (including SASSI assessments)
Generate and manage reports on a monthly, semester, and annual basis
Maintain copier and printer equipment
Distribute incoming and outgoing mail
Maintain clean, organized, and welcoming waiting room areas
Take minutes during staff meetings
Support daily office operations as needed