Wellness Center Assistant Manager

The Omega Institute•Rhinebeck, NY

3d•Onsite

About The Position

The Omega Wellness Center is Omega's campus 'spa', offering a variety (over 45) services, e.g. massage, shiatsu, reflexology, energy work, facials, shamanic healing, intuitive guidance, and astrology readings. We are a high-volume center that requires staff to be able to handle a fast-paced work environment - answering questions with confidence and skill, while doing so with grace and enthusiasm so that our guests feel cared for and nurtured along the way. The role of the Assistant Manger is to assist with supervision of the Wellness Center's back-of-house needs (Providers, facilities, equipment and supplies) and front-of-house (reservations, customer service, seasonal staff issues) while working in collaboration with the Manager to successfully run the center. This role focuses on Provider relations, facility supervision, equipment/supply procurement and maintenance. Should the Manager not be available, this individual is the contact with regard to complex and/or urgent needs, long-term shift alteration, skill set adjustments, payroll inquiries and deeper emotional/practical support.

Requirements

2 years of supervisory experience required.
3 years (minimum) Wellness Center/Spa experience required
Strong leadership skills - capability to collaborate with seasonal staff, Providers and Manger to offer new ideas and insights.
Driven to create a nurturing and professional space for the team of Providers while upholding and maintaining all Wellness policies.
Ability to understand, analyze, and work with numbers, complex and varied information and organizational structures.
Technical proficiency - strong computer skills (mandatory), proficient in Excel and Word, ability to learn complex software systems.
Strong communication skills - able to clearly convey information verbally and/or in writing, actively listen and provide thoughtful responses.
Attention to detail - fast learner, flexible, organized and able to multi-task in a demanding, fast-paced environment.
Customer Service & Customer Experience Skills - possess a friendly, welcoming and approachable demeanor, showing empathy and remaining patient in stressful situations.
Team collaboration - working well with others to ensure a seamless guest experience.
Initiative - completing background tasks without being asked.
Conflict Resolution Skills - capable of de-escalating situations and finding resolutions quickly.
Comfort with and ability to complete cleaning tasks, e.g. trash removal, vacuuming, folding linens, etc.

Responsibilities

Assist the Wellness Center Manager in the daily operation of the Wellness Center, including provider coordination, reservations, facilities, and guest services.
Coordinate onboarding, scheduling, orientation, and ongoing support of wellness providers; maintain accurate provider records, credentials, and skill profiles for booking purposes.
Review and adjust bookings to ensure appropriate room assignments, equipment availability, provider workload balance, and optimal utilization.
Serve as a liaison between providers and the Wellness Center; communicate scheduling needs, operational updates, and policy expectations.
Monitor provider performance and operational activity; document observations and communicate concerns to the Manager in a timely manner.
Support reservations and customer service operations, including staff training in booking systems, service offerings, and customer service standards.
Review guest volume, workshop schedules, and campus activity to support effective scheduling and service delivery.
Respond to guest concerns, complaints, and no-shows in accordance with established procedures.
Process Point of Sale (POS) transactions accurately, including services, upgrades, retail sales, and gratuities.
Oversee Wellness Center facilities to ensure treatment rooms, common areas, and support spaces are clean, stocked, safe, and operational.
Monitor and coordinate facility maintenance needs and communicate repair issues to the Manager.
Monitor inventory and usage of linens, supplies, products, and equipment; ensure proper stocking, storage, and maintenance.
Maintain working knowledge of wellness services and modalities to support scheduling, equipment use, and provider needs.
Supervise and support Wellness Center staff and providers across multiple facilities and treatment rooms.
Utilize Cenium and related systems to manage bookings, schedules, communications, and operational records.
Uphold wellness policies, confidentiality requirements, and professional standards of conduct.
Perform additional duties as assigned in support of Wellness Center operations.
Other duties as assigned by Supervisor.