Wellness Associate - Part Time

TerrAscend•New Philadelphia, OH

35d

About The Position

At TerrAscend, we're on a mission to elevate the lives of our patients and customers. We cultivate exceptional marijuana therapies for patients and high-quality products for legalized adult recreational use. As one of North America's largest and fastest-growing multi-state, vertically integrated cannabis operators, we're at the forefront of innovation and excellence. Together we grow, shaping the future of cannabis. Join us on this exciting journey and be part of something extraordinary! It's a Joint Effort We believe that how we work together truly matters. Our employees are passionate about what we do and how and why we do it. TerrAscend's most successful team members understand that serving our patients, customers, and each other is what excels our growth. To keep thriving, we continue to bring together the brightest minds in business with best-in-class cultivation and outstanding patient and customer experiences. This is how we continue to set the industry standard. Sound like weed be a good fit? Here's where you come in. Ratio Cannabis, part of the TerrAscend Cannabis family is on a mission to become the leader in the cannabis segment for Cultivation, Processing, and Provisioning. We strive for the highest standards in social responsibility and ethical business practices. The company's world-class cannabis team produces indoor cannabis that is grown in small batches with a focus on premium quality. Wellness Associates will act as ambassadors of the company brand in a retail setting. The ideal candidate should be dependable, organized, motivated and passionate about their work. Working knowledge of cannabis products as well as current regulations is essential as this role will be given the task of preparing and dispensing, cannabis-based products under the direct supervision of the Store Manager. This role also requires a holistic understanding of the use and dosing effects of the products.

Requirements

Must be 21 years or older and be able to pass a background check
Proven prior professional experience with cannabis products from a regulated retail or medical distribution center required
2+ years of administrative customer relations/customer service and retail experience
Requires excellent customer service and interpersonal skills
Ability to communicate professionally in person, over the telephone, through email, and other electronic means in order to effectively explain all variations of cannabis products to guests
Excellent computer skills working within a POS system as well as a cash register and payment processing systems
Basic math skills with the ability to handle cash transactions
Must maintain a clean and professional appearance while in our customer-based environment or representing our brand
Ability to stand for long periods, bend, reach and move about the store with the ability to lift and carry up to 20lbs

Responsibilities

Welcome customers by greeting them and offering helpful, friendly, and knowledgeable assistance
Represent the brand in a positive and compliant manner while providing excellent customer service
Excellent interpersonal skills are crucial, must maintain a clean and professional appearance
Work with the Manager and Assistant manager to maintain and organize inventory, validate that all UPC codes and menus reflect the correct product information and pricing
Stay current on product and cannabis-related information and communicate this to the patients
Enter customer and order information into the POS system, process payment, and finalize orders
Responsible for inventory and cash reconciliation procedures
Maintain compliance with all company policies and procedures as well as local regulations
Answer questions and provide guidance on cannabis products and local restrictions
Keep all areas of the store clean and clutter-free throughout the day