Wellness Associate - Part Time
About The Position
Founded in San Francisco in 2011, The Apothecarium began as a patient-focused medical dispensary and has grown into a trusted, award-winning cannabis retail brand with locations across California, Pennsylvania, Maryland, and New Jersey. We’re known for our modern, welcoming spaces, emphasis on education, and unmatched customer service. Whether you're new to cannabis or a seasoned consumer, our highly trained cannabis associates are here to provide personalized, one-on-one consultations to help you find the products that best meet your needs. We don’t just sell cannabis — we create experiences that promote wellness, build trust, and enrich lives. Come see why so many patients and customers choose The Apothecarium as their go-to destination for cannabis. Our next part time Wellness Associate will provide compassionate, friendly, and professional customer services to our patients. Wellness Associates assist our patients, caregivers and customers with cannabis recommendations through the process of product selection, affects, potency, dosing, methods of consumption, and administration. Where you’ll be planted This position will be on-site in our Burtonsville, MD. Our hours of operation are 9am - 9pm 7 days/week . This role will require availability during nights, weekends , and some holidays. Pay : $16/hr w/ additional tips not included in base pay listed. To be blunt, this role will be about: Assist patients, caregivers and customers with cannabis recommendations through the process of product selection, affects, potency, dosing, methods of consumption, and administration. Management of patient records through the systems. Maintain thorough product knowledge and answer concerns and/or questions promptly and efficiently, referring to a dispensary healthcare practitioner or management team when appropriate. Maintain knowledge of state regulatory requirements and guidelines. Provide excellent customer service practices to deliver a distinctive and delightful customer/patient experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and ensure patient/customer confidentiality and security. Develop and maintain strong relationships with patients, caregivers and customers by anticipating needs. Follow established policies and procedures for customer service, staff management, patient and visitor management, inventory management, cash handling, state compliance, and safety and security guidelines. Complete the required state mandated training program. Any other tasks assigned by Management.
Requirements
- Must meet age requirements by state as determined by the Department of Health or State Regulatory Commission
- At least one (1) year of customer service, retail, or related experience preferred
- Cannabis experience a plus
- Must be flexible regarding work schedule, including evenings, weekends, and holidays
- Ability to work well within a team environment
Nice To Haves
- Cannabis experience a plus
Responsibilities
- Assist patients, caregivers and customers with cannabis recommendations through the process of product selection, affects, potency, dosing, methods of consumption, and administration.
- Management of patient records through the systems.
- Maintain thorough product knowledge and answer concerns and/or questions promptly and efficiently, referring to a dispensary healthcare practitioner or management team when appropriate.
- Maintain knowledge of state regulatory requirements and guidelines.
- Provide excellent customer service practices to deliver a distinctive and delightful customer/patient experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and ensure patient/customer confidentiality and security.
- Develop and maintain strong relationships with patients, caregivers and customers by anticipating needs.
- Follow established policies and procedures for customer service, staff management, patient and visitor management, inventory management, cash handling, state compliance, and safety and security guidelines.
- Complete the required state mandated training program.
- Any other tasks assigned by Management.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
