Wellness Associate - Marin Y

YMCA•San Rafael, CA

113d•$20 - $24•Onsite

About The Position

The Wellness Associate fosters a welcoming, inclusive, and safe exercise environment that ensures a clean and efficient workout experience for YMCA members. This role is focused on welcoming, connecting, supporting, and inviting members to be active, while delivering exceptional service to all members and guests. The Wellness Associate assists members in accessing available resources within the branch and provides information about wellness offerings. The individual is expected to maintain a comprehensive understanding of the facility, programs, and activities, and provide service while ensuring a safe and respectful environment for all members and staff.

Requirements

High school diploma or equivalent
Availability to work early mornings, evenings, and/or weekends
6+ months of customer service experience or equivalent
Knowledge of health, nutrition, and/or fitness principles

Nice To Haves

Bilingual in Spanish, Cantonese, Mandarin or other languages.

Responsibilities

Create a welcoming, inclusive, and safe exercise environment that ensures a clean, efficient, and positive workout experience for YMCA members.
Provide equipment orientations to new members or adults interested in learning the general functions of fitness equipment, ensuring accessibility for all.
Deliver youth orientations to new members (ages 10-17) to ensure awareness of safety guidelines and proper use of fitness equipment, fostering a safe environment for young members.
Connect members with available wellness offerings, resources, and services, ensuring all members have equal access.
Maintain cause-driven communication and role model positive behaviors for members and staff, creating an inclusive and supportive atmosphere.
Model cause-driven communication with members, demonstrating nurturing, genuine, determined, hopeful, and welcoming behaviors.
Ensure members are in compliance with any current health and safety protocols, including COVID-19 guidelines, to maintain a safe and respectful space for all.
Maintain a clean, safe, and accessible wellness floor by monitoring fitness equipment and ensuring all areas are ready for use by members.
Support facility cleaning during downtimes, ensuring the environment remains clean and welcoming for all members.
Assist with the setup and breakdown of equipment for group exercise classes, ensuring accessibility and safety for all participants.
Utilize relevant member management and appointment scheduling software to efficiently support member needs.
Track member notes and progress using required software systems, ensuring accuracy and confidentiality.
Confirm member reservations (if applicable) to ensure a smooth and organized experience.
Complete equipment orientation training within 2 weeks of employment to ensure proficiency in all required tasks.
Attend staff meetings and training sessions as required, contributing to continuous learning and improvement within the team.
Available to provide additional support to member services as needed, contributing to a team-oriented environment.
Assist with team initiatives and collaborate to enhance the member experience and facility operations.