Wellbeing Group Coordinator

Stanly Ranch•Napa, CA

1d•$25

About The Position

Stanly Ranch, Auberge Collection is the resort of new Napa, bringing a bold, dynamic energy and creating an unrivaled destination and community itself. Set on over 700 acres of rolling vineyards and farmland in the southern section of Napa Valley’s wine-growing region with access to both Napa and Sonoma, the resort includes 135 airy cottage guestrooms and suites, featuring outdoor terraces with fire pits and views of the Mayacamas Mountains. Stanly Ranch offers a rare ownership opportunity consisting of a limited collection” of three- to six-bedroom Vineyard Homes and furnished two-bedroom Villas. The resort features Halehouse, an Auberge spa offering targeted and intentional treatments that help you reach your full potential, three unique dining venues including Bear, which pays homage to local farmers and makers, and a behind-the-scenes look at wine country with a unique range of thrilling adventures and immersive experiences. Embracing its 100-year Napa Valley history, Stanly Ranch, Auberge Collection has undergone an evolution from a working ranch to a deeply-rooted luxury destination capturing the casual honest luxury of culture and cultivation.

Requirements

1-3 years of customer service and spa experience

Nice To Haves

Luxury hospitality experience.

Responsibilities

Serve as primary point of contact for all group and event-related spa bookings, with utmost professionalism and poise.
Work with group planners, event organizers, and Notable Guests to understand their vision and curate tailored spa experiences aligned with their preferences and expectations.
Participate in all site tours of Halehouse to support planning of wellbeing programming.
Provide polished, proactive communication via phone, email, & in person throughout pre-arrival, in-house, and post-visit phases.
Strategically coordinate all treatment and service scheduling for groups, ensuring efficient therapist utilization while maintaining the spa’s standards.
Collaborate with Halehouse team to anticipate staffing needs and optimize timing, flow, and treatment room assignments.
Generate custom itineraries and amenity access schedules that integrate seamlessly with resort activities, culinary programs, and group agendas.
Support the preparation and delivery of welcome amenities, gifts, etc. as requested by Director of Wellbeing
Support on-the-ground coordination during group arrival days, ensuring smooth check-ins, warm welcomes, and personalized touches that exceed expectations.
Attend pre-cons for group on-site pre-arrival as needed.
Collaborate with Fitness Manager to execute wellbeing experiences (i.e., private/group fitness classes, sound baths, wellness activations programmed by Halehouse team).
Accurately track group bookings, associated treatments, and package inclusions for billing/reporting purposes.
Coordinate pre-payment and invoicing in collaboration with Finance and Events teams.
Ensure daily collection & reporting of day group guests’ billing.
Maintain organized documentation of group requests, preferences, changes, and service feedback to support continuous improvement
Be familiar with all resort services/features and local attractions/activities to respond accurately on behalf of Sales/Event managers.
Assist with presentations/collateral needs on behalf of Halehouse as needed.
Answer incoming spa reservations calls in order to support leisure guest activity.
Assist front of house operations as needed (i.e.: arrivals/checkouts,tours)
Help develop and train incoming team members.
Assist other departments in search of group-related information.
Attend required resort training sessions.
Participate in and support resort and company efforts towards sustainability and environmental initiatives of the Auberge brand.
Perform other duties as directed, developed or assigned.