Welcome/Information Desk, Gold Team Associate - Part Time
About The Position
MU Health Care is looking for a dynamic, customer-focused individual to join our Gold Team as an Associate. If you’re someone who thrives on making people feel welcomed and supported, this is the perfect opportunity for you. We seek an engaging, approachable candidate who can create an exceptional first impression for visitors, patients, and staff alike. You’ll play a key role in ensuring the smooth flow of patients and visitors, answering their questions, assisting with their needs, and offering assistance to make their experience as seamless as possible. The ideal candidate is compassionate, reliable, and able to adapt to a fast-paced environment, all while upholding strict confidentiality and maintaining a high standard of service. If you're looking to be part of a team that values service excellence and positive relationships, we want to hear from you!
Requirements
- Two (2) years of experience interacting with the public.
- Education may be used in lieu of work experience.
Nice To Haves
- Additional license/certification requirements as determined by the hiring department.
Responsibilities
- Cordially greet visitors and patients upon arrival.
- Ascertain patients’ and or visitors’ needs, answer questions, give directions, and assist them accordingly to obtain wheelchairs or other services as needed.
- Escort, transport, and assist patients/visitors who need help to their destination within the hospital.
- Help patients and visitors with taxis/rideshare or other transportation needs, hotels, restaurants, local events and attractions, and access to the internet.
- Manage visitor and patient safety guidelines at facility entrances.
- Build positive relationships with hospital leadership, physicians, nurses, and staff.
- Complete employee, vendor, and visitor verification processes and issue identification badges per facility policies.
- Assist vendors as needed.
- May complete unit/department-specific duties as outlined in department documents.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
