Welcome Desk - Program Assistant
About The Position
The Program Assistant is responsible for handling administrative responsibilities of the LAFH Welcome desk at the Service Centers. This position will provide administrative support to ensure efficient operation of the workspace, including but not limited to: preparing reports; supporting managers and employees through a variety of tasks related to organization and communication; and being responsible for confidential and time sensitive material. This role should be familiar with a variety of the field's concepts, practices, and procedures, and have an ability to effectively communicate via phone and email, ensuring that all duties are completed accurately and delivered with high quality in a timely manner. This position requires a high level of technological proficiency, organizational efficiency, and a willingness to be a member of a team. Multi-tasking while maintaining complex schedules and managing administrative support, is essential in this position. The Program Assistant should be resourceful, a good problem solver, and organized.
Requirements
- Fluent in English required; bilingual in Spanish preferred
- Typing, numeric keypad, and computer skills (e.g. Excel, Word, Zoom, web-based scheduling software)
- Excellent verbal and written communication skills
- Strong organizational skills
- Ability to manage time effectively and meet deadlines
- Team player with customer service orientation
- Maintain and execute confidential information according to HIPAA standards
- Obtain and maintain CPR/First Aid Certification
- Ability to pass post-offer Tuberculosis (TB) clearances
- Ability to work a 9/80 work schedule
- At least one (1) year of administrative/clerical experience
Responsibilities
- Creates a welcoming and engaging environment for all guests
- Welcomes, triages, checks in and guides guests arriving to LAFH service centers at The Campus
- Receives online and phone referrals. Schedules appointments to meet with appropriate LAFH staff
- Answers welcome desks phone lines
- Collaborates with cross departmental teams and security
- Facilitates receiving, tracking and mail pick up for participants and delivering mail to sites
- Sorts, tracks, delivers packages to campus-based staff and storage rooms and delivers to satellite sites as needed
- Ensures welcome desk, service center and intake rooms are prepared for participant and staff use
- Stocks basic needs supplies and food for participants coming to service center
- Completes administrative tasks such as creating agendas, memos, copies, fax, scan and uploading documents etc. as directed by supervisor
- Stocks LAFH programs messaging materials, resources guides, program guides
- Provides crisis intervention and de-escalation
- Coordinates with internal and external stakeholders to ensure all guests needs are addressed to our best ability
- Ability to work a flexible work schedule, including evenings and weekends as needed
- Additional tasks, projects, and responsibilities as assigned by supervisor
Benefits
- Health, Dental, Vision, Life Insurance, 403B Retirement Plan, 529 Education Savings Plan, Long Term Disability, Employee Assistance Program, Flexible Spending Accounts (FSA), Legal Access Plan, Employee Appreciation Program, Company Sponsored Employee Events, Staff Development, 9/80 Alternative Work Schedule, Paid Sick, Vacation and 13 Observed Holidays, Public Service Loan Forgiveness Program Eligibility and more!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
101-250 employees
