Welcome Desk Assistant

Brock University

3d • $18 • Onsite

About The Position

Brock University is located on the traditional territory of the Haudenosaunee and Anishinaabe peoples, many of whom continue to live and work here today. This territory is covered by the Upper Canada Treaties and is within the land protected by the Dish with One Spoon Wampum Agreement. We are one of Canada’s outstanding comprehensive universities, where excellence and innovation thrive! Brock has been recognized as a Top Employer in Hamilton-Niagara for seven consecutive years. We have been ranked #3 as Canada’s Best Employers and top 10 as one of Canada’s Best Employers for Diversity. For 2025, Brock has been proudly recognized as one of Canada’s Top Employers for Company Culture, ranked seventh by Forbes in partnership with Statista. At Brock, you will find a welcoming, inclusive community and an exciting range of meaningful career opportunities. Ignite new possibilities for your career. Break through at Brock. This job advertisement is to fill an existing vacancy in the Part-Time Contract Positions (Employee Group) Welcome Desk Attendant Department: Brock Recreation Contact: Kayne Wignall [email protected] Pay Scale: $17.60/hour Start date: September 2026

Requirements

• Brock University full-time undergraduate student (enrolled in at least 3 full courses).
• By agreement with the Provincial Government, full-time graduate students are offered TAships with a maximum average of 10 hours per week for the duration of a given term. Full-time graduate students who wish to seek additional employment appointments for on-campus work (including TA or RA hours) that result in more than an average of 10 hours per week must first seek and obtain the approval of their Supervisor, the Graduate Program Director, and the Dean of Graduate Studies.
• Emergency First Aid/CPR B certification or equivalent is a minimum requirement.
• Customer service experience, preferably in a recreational setting.
• Effective communication skills, experience using a business telephone system is considered an asset.
• Payment processing experience, including cash handling responsibility.
• Experience working with Active Network registration software and online systems.
• Exceptional knowledge of the facilities and programs offered at the Walker Complex including Campus Recreation, Intramurals, Aquatics, Athletics, and the Zone.
• Knowledge of the Lifesaving Society (LSS) aquatic program demonstrated through previous experience selling and/or teaching the programs.
• Arrive for scheduled shifts on time.
• A positive and professional attitude.
• Proper staff shirts and a nametag worn while on duty.
• Maintain thorough and updated knowledge of all programs, memberships, and activities in the Walker Sports Complex.
• Provide excellent customer service and promote Brock University and Brock Recreation and its programs, memberships, and activities to all guests.
• Attendance and participation in all staff meetings and training sessions.
• Commit to a minimum of 8 hours per week including evenings, weekends, and school breaks.
• All other duties as required and/or assigned.

Nice To Haves

• Effective communication skills, experience using a business telephone system is considered an asset.

Responsibilities

• Provide customer service to students, faculty, staff, and members of the community during hours of operation, which includes evenings, weekends, and school breaks.
• Communicate and serve customers through several mediums (I.e., in-person, phone, and email).
• Program registration, membership sales and daily sales using a registration system and POS software, as well as an online registration system.
• Promote the Walker Sports Complex and Brock Recreation.
• Information distribution regarding programs, memberships, and all activities in the Walker Complex.
• Work independently with minimal supervision, on occasions.
• Miscellaneous duties such as mailings, photocopying, filing, designing posters and record keeping .
• Other duties as assigned by a supervisor.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed