Welcome Desk Associate
About The Position
Greet and check in members, guests and visitors to the JCC. Process transactions and answer questions about the JCC, its programs and services. Route phone calls and inquiries to the appropriate person/department. Make all guests and visitors to the JCC feel welcomed and appreciated. This position will work opening shifts Tuesday-Friday. A primary responsibility of this and all other jobs at the JCC is to ensure by whatever rational and reasonable means necessary that each and every member, guest and visitor leaves the JCC feeling just a little better than when they arrived.
Requirements
- High school diploma
- Minimum of 1 year customer service experience
- Familiarity in processing financial transactions and maintaining cash drawer
- Proficient computer skills (with the ability to learn proprietary system)
- Professional and friendly attitude
- Commitment to providing excellent customer service to members, guests, visitors and co-workers
- Ability to follow an emergency action plan
- Must be reliable and dependable in regards to attendance
- Ability to process cash transactions accurately
- Must respect and maintain confidentiality of members’ information
- Requires ability to effectively communicate JCC mission to staff, members. vendors and volunteers
- Requires high-level skills in customer service/member care
- Embrace and model the JCC Internal Service Standards of Respect, Gratitude, Communication, The Golden Rule, and Ownership/Accountability
- Exemplifies personal qualities of integrity, credibility and unwavering commitment to the JCC’s mission
- Ability to consistently work opening shift Tuesday-Friday
Nice To Haves
- CPR/AED and First-Aid Certified (preferred)
- Helpful to work additional shifts when requested
Responsibilities
- Facilitate an exceptional experience for the JCC community through warm greetings, excellent customer service, and seamless check-in processes
- Greet visitors and members and verify membership status upon check-in processing visitors through security check-in procedure
- Provide information regarding JCC membership, policies and procedures, program events and classes, current and upcoming activities and ensure policies are enforced.
- Answer incoming calls (through switchboard) and route calls using proper phone etiquette
- Process financial transactions and balance end of shift paperwork
- Follow established procedures in the event of an emergency (ie, contacting security/EMT/Fire Department)
- Process membership applications (ie, paperwork, payment, picture IDs)
- Lead facility tours and convert to membership
- Other Duties as assigned
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
