Welcome Desk Associate - Shrewsbury

YMCA of the Roses•Shrewsbury, PA

3d•Onsite

About The Position

The Shrewsbury YMCA is seeking friendly, dependable team members to join our Welcome Desk staff. This role is often the first point of contact for members and guests, providing excellent customer service and support in a welcoming environment. Various shifts available, including weekday mornings 4:45–8:30 AM, weekday evenings 5:00–9:00 PM, and Saturdays 12:00–3:00 PM. We are especially focused on hiring early morning openers and evening/weekend availability. POSITION SUMMARY: This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The Welcome Desk Associate at the YMCA maintains a supportive, positive atmosphere that welcomes and respects all individuals. The Welcome Desk Associate responds to member/guest needs and promotes memberships and programs. OUR CULTURE: Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

Requirements

High school diploma or GED certification
Proficient computer skills
Six months experience in service-oriented or sales environment required
Skills in problem solving, relationship building and communications
Ability to work calmly under all conditions
Use independent initiative and thinking
Work well in a team setting
Ability to multi-task
Obtain Criminal background check, Child Abuse Clearance, and FBI fingerprint clearance.
Adult and Pediatric CPR, first aid and AED
Complete Listen First training within one year of employment

Nice To Haves

Bi-lingual English/Spanish ability is a plus

Responsibilities

Must be knowledgeable of all facets of the Y, and have the ability to provide accurate information to members and potential members via phone or in person.
Ensure members and potential members are put in contact with the correct person/department to obtain programming or Association related information.
Must be familiar with the program brochure, website and YMCA social media pages to become educated about the Y programs and services to sell them effectively.
Help resolve problems and concerns for potential members, members and staff in a positive and professional manner.
Must present a professional appearance by arriving to work at the specified scheduled time, dressed according to YMCA dress code.
Ensure that anyone entering the building is scanning in with their Y Key Fob or being checked in and that their face matches the picture on their account.
Accurate receipting of memberships, program participant information, and revenue in computer.
Sell memberships and services. Follow up with anyone that did not join via phone, mail or e-mail.
Responsible for accurate daily shift closing and following shift change procedures.
Ensure security of the building by monitoring building as well as following procedures to Open- Close the Member Service Desk area and the main building (depending on the shift).
Record and handle merchandise sales, assist with scheduling wellness evaluation and orientation appointments.
Conduct tours of the YMCA for new and prospective members using the tour sheet provided.
Maintain cleanliness of Member Service Desk area at all times, including disinfecting of commonly used areas.
Be knowledgeable in emergency procedures in case of fire or injury.
Provide AED to medical emergency events within the YMCA building and assist as necessary with calling 911.
Participate in orientation and staff development trainings as required.
Help with other tasks as assigned, including bulk mailings, membership promotions, open houses and other assignments for the good of the YMCA.