Welcome Desk Professional

The Menninger Clinic•Houston, TX

About The Position

Key Functions 1. Greets and provides directions to patients, families and visitors Monitors Front Lobby Greets and provides direction to patients, Families and visitors Demonstrates a strong knowledge of Menninger services/programs Reports all safety concerns Coordinates with security to ensure all campus visitors are approved Manages visitation protocol (signing in, locking up belongings, directs to unit, etc.) Perform outpatient scheduling tasks in Cerner Checks in all outpatients Ensures all outpatient paperwork is complete and uploaded prior to visit Accepts deliveries and notifies the appropriate parties Answers the telephone calls and routes calls to appropriate location using the 8 x 8 phone system Enters calls into salesforce when indicated Maintains discretion and confidentiality Follows all emergency management protocols 2. Greets and checks in admitting patients Follows admissions protocols for all programs Ensures that luggage remains at desk to guard against contraband Ensures valuables are secure Issues electronic devices and keeps records Issues ID badges Works closely with concierge to ensure a seamless admission

Requirements

Proficient in: Cerner Applications, AdManager, Badge Printer, Salesforce, 8 x 8 phone system
High level customer service skills
Required: High School Diploma or GED equivalent
Required: 1 to 3 years of administrative/receptionist experience, preferably healthcare experience or billing setting.

Nice To Haves

Experience in scheduling, payment processing, and Cerner experience preferred.

Responsibilities

Greets and provides directions to patients, families and visitors
Monitors Front Lobby
Greets and provides direction to patients, Families and visitors
Demonstrates a strong knowledge of Menninger services/programs
Reports all safety concerns
Coordinates with security to ensure all campus visitors are approved
Manages visitation protocol (signing in, locking up belongings, directs to unit, etc.)
Perform outpatient scheduling tasks in Cerner
Checks in all outpatients
Ensures all outpatient paperwork is complete and uploaded prior to visit
Accepts deliveries and notifies the appropriate parties
Answers the telephone calls and routes calls to appropriate location using the 8 x 8 phone system
Enters calls into salesforce when indicated
Maintains discretion and confidentiality
Follows all emergency management protocols
Greets and checks in admitting patients
Follows admissions protocols for all programs
Ensures that luggage remains at desk to guard against contraband
Ensures valuables are secure
Issues electronic devices and keeps records
Issues ID badges
Works closely with concierge to ensure a seamless admission