Welcome Center Supervisor

Alfond Youth and Community Center•Waterville, ME

About The Position

Join our team as the Welcome Center Supervisor and be the friendly face that sets the tone for exceptional member and guest experiences! In this key leadership role, you’ll oversee all aspects of the Welcome Center — from supervising and training staff to ensuring smooth daily operations and top-notch customer service. We’re looking for a motivated professional with strong communication skills, a knack for organization, and a passion for creating a welcoming, positive environment. If you have at least three years of customer service experience and enjoy leading a team to success, we’d love to have you on board! POSITION SUMMARY: Supervise all aspects of the Welcome Center, ensuring that members and guests receive exceptional customer service and engagement through effective training and day-to-day oversight of the Welcome Center staff.

Requirements

High School Diploma or GED required.
Knowledge of computer and data systems and reporting; Proficient in MS Office Suite and computer software programs.
Minimum 3 years related experience in Customer Service required.
Ability to communicate pleasantly with a variety of people.
Maintain confidentiality related to employees and members.
Communicate effectively with a variety of stakeholders.
Exhibit a positive, professional and collaborative attitude with all internal and external customers, supervisor and co-workers.
Excellent time management skills and ability to follow through
Ability to juggle multiple priorities at once
Perform work accurately

Nice To Haves

At least 1 year of supervisory experience preferred.

Responsibilities

Provide direct service to members & guests and perform all functions of Welcome Center Representatives and Team Leaders.
Register program participants and coordinate program registrations, including logistics to support phone, walk-in and web registration.
Provide direct day-to-day supervision of the Welcome Center.
Provide leadership and supervision to staff.
Hold regularly scheduled staff meetings and in-service trainings (including Daxko).
Train and assist staff with tasks including program registration, data entry, answering telephones, member registration, handling receipts and other needs.
Work with staff to support membership development and retention goals.
Conduct tours, sell memberships, coordinate the calling of all new and terminated members, and interact with all members.
Assist with member engagement tasks and projects such as special events, open houses, promotional campaigns, etc.
Work collaboratively with the Finance department to develop an annual budget and oversee its implementation.
Design effective budget models, complete analysis of department financials, and share information with designated committees.
Review, allocate and code revenue and expenses in accordance with the approved chart of accounts.
Comply with internal controls.
Accomplish department and organizational objectives by managing staff and their performance, planning, scheduling, and evaluating staff, recruiting, selecting, orienting, and training staff, coaching employees to foster growth opportunities and completing required paperwork in a timely manner.