Welcome Center Specialist

Brown University•Providence, RI

6d•Onsite

About The Position

Brown University Athletics and Recreation is currently seeking candidates for the part-time Welcome Center Specialist position. Located in Providence, Rhode Island, and a member of the Ivy League, our intercollegiate athletics program consists of 34 varsity teams with approximately 1,000 athletes who participate within the National Collegiate Athletic Association (NCAA-D1). This is a part-time position (up to 50% FTE) that monitors the daily facility users and visitors to Brown’s Recreation Facilities. This position will require afternoon/evening and/or night availability and will be subject to shift adjustments at the discretion of the Associate AD for Recreation. This position acts as an ambassador of the Division of Athletics & Recreation to the Brown community, which consists of Brown students, faculty, staff, alumni, emeritus, athletic coaches, administrators, RISD students and faculty, and the general community population of Rhode Island.

Requirements

High School Diploma/GED.
Excellent verbal communication skills to elicit and disperse information in a clear and concise manner.
Extremely dependable and flexible.
Work independently with minimal supervision.
Exceptional customer service skills, conflict resolution and facility management skills
Computer skills: Including but not limited to rec management system, Internet searches, word, excel, e-mail communication.
Ability to obtain and maintain CPR PRO/First Aid/AED certification (will be provided by the division)
The successful candidate for this position will be required to complete a criminal background check satisfactory to Brown University prior to commencing employment.
All division employees are required to demonstrate exemplary ethical conduct and conformance to NCAA rules and regulations; the duties of the position are to be performed in compliance with all NCAA, Ivy League rules and regulations; and any rules violations on behalf of themselves or any knowledge of violations within the division are to be reported to the compliance office and appropriate parties.
Employees in coaching positions must receive annual rules education on NCAA legislation related to recruiting by the compliance office and maintain current AED/CPR and First Aid certification (certification is available at no cost through the Division).

Nice To Haves

Some prior customer service experience, preferred.

Responsibilities

Check Brown ID Holders & Recreational Pass Holders for membership validity.
Open and/or close the facilities.
Assist with the communication and verification of Recreation/Fitness members.
Meet and greet all members and visitors.
Will require computer skills for communication and software usage.
Answer telephone
Greet campus visitors
Contact emergency personnel when necessary.
Distribute recreational equipment to recreation members.
Assist customers with online membership registration.
Distribute keys to facilities in coordination with respective coaches’ and student groups’ facility reservations
Report any maintenance issues to staff at the Nelson Fitness Center, Coleman Aquatics Center, OMAC, Pizzitola, Meehan and Indoor Turf Facility.
Maintain open communications with day-to-day activities in the facilities that match the facility schedule.
Report any unauthorized use of the recreation facilities.
Other duties as assigned by division leadership.