Welcome Center Rep
About The Position
As a Welcome Center Representative you would be responsible for: Check in guests, Qualify Guest, NQ Guest, assigning tour times, modifying tour times, Rescheduling mini-vacation packages, cancelling mini-packages and creating mini-vacation packages. Must reconcile tickets and bank inventory daily. Thorough knowledge of local area and major attractions is a must. Agents must perform confirmation calls for all pre-arrivals. Verify all late arrivals checked-in their assigned hotel and confirm their assigned tour date and time. Answer phones professionally and with-in 3 rings. And other assignments as requested by management. When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Responsibilities When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Requirements
- Thorough knowledge of local area and major attractions is a must
Responsibilities
- Check in guests
- Qualify Guest
- NQ Guest
- Assigning tour times
- Modifying tour times
- Rescheduling mini-vacation packages
- Cancelling mini-packages
- Creating mini-vacation packages
- Reconcile tickets and bank inventory daily
- Perform confirmation calls for all pre-arrivals
- Verify all late arrivals checked-in their assigned hotel and confirm their assigned tour date and time
- Answer phones professionally and with-in 3 rings
- Other assignments as requested by management
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
