Weekend Manager

THUNDERZONE LLC

1d•$17 - $19•Onsite

About The Position

Are you a customer service rockstar ready to take your career to the next level in a fun environment? Thunderzone, a premier family entertainment facility in Douglasville, GA, is seeking a dedicated Weekend Manager to lead our team during peak hours. If you thrive in a dynamic setting and enjoy leading a fantastic team, we encourage you to apply! About Thunderzone: Thunderzone is a family-owned and operated entertainment destination featuring a bowling alley, arcade, two-story laser tag arena, and virtual reality experiences. Our in-house bar, JR's, offers indoor and outdoor seating, along with billiards, darts, assortment of outside games and cornhole. We're committed to providing an exceptional environment where friends and family can create lasting memories. Our team is the heart of our business; we value their dedication by offering competitive pay ($17.00 - $19.00/hour), exciting perks like free bowling with shoes, food and non-alcoholic drink discounts, and free laser tag, and a supportive work atmosphere. A Day in the Life of a Weekend Manager: As a Weekend Manager, you'll be essential to our weekend operations, managing the facility during peak hours. Your primary responsibilities will include overseeing day-to-day activities, ensuring exceptional customer service, and upholding high standards for our employees and guests. Your typical weekend shift will be approximately 39 hours, covering: Friday: Approximately 2:00 PM - 1:00 AM Saturday: Approximately 11:00 AM - 1:00 AM Sunday: Approximately 11:00 AM - 11:00 PM You are a hands-on leader who thrives on interacting with people and takes pride in keeping everything running efficiently in a fun and energetic environment.

Requirements

Proven leadership ability and a track record of effective team management.
Exceptional customer service skills with a focus on guest satisfaction.
Strong math and cash-handling skills.
Ability to be on your feet for extended periods and lift boxes of supplies regularly.
Open availability to work nights, weekends, and holidays as required.
Excellent communication and interpersonal skills.
Confident, decisive, fair, and open to suggestions.
Team-oriented with a passion for coaching and mentoring others.
Ability to remain calm and effective under pressure.
Highly organized and attentive to detail.
Efficient with strong prioritization and delegation skills.

Responsibilities

Direct daily tasks and ensure the smooth operation of all attractions and areas.
Proactively engage with customers to guarantee satisfaction and resolve inquiries or complaints with patience and tact.
Manage all customer issues and concerns that arise during your shifts.
Coordinate employee schedules and arrange for replacements as needed to maintain optimal staffing.
Assist with interviewing job applicants and onboarding new hires.
Oversee inventory management and enthusiastically promote sales and new products or services.
Maintain meticulous cash handling procedures, including counting registers at regular intervals.
Ensure all work areas are clean, organized, and meet operational standards.
Report any significant operational or customer-related issues to upper management promptly.