Weekend Assistant Manager

The NOW Somerville•Somerville, NJ

19h•$19 - $21

About The Position

The NOW, a new concept massage boutique, was founded on the principle that self-care is a necessity not a luxury. Designed to serve as an oasis from today’s fast paced digital society, their goal is to offer high-quality, affordable massage services in an inspired setting. After launching in 2015, The NOW quickly became a wellness destination for globe-trotting influencers and locals alike. With boutiques currently open from coast to coast and several locations on the horizon, We design our services to be convenient, affordable, and high-quality always. The menu of customizable enhancements makes personalizing your service simple. Our interiors are recognized for their elevated aesthetic, inspired by destinations around the world. The NOW is looking forward to bringing their thoughtfully crafted menu with customizable enhancements, healing products and singular design aesthetic to cities all over the United States. The NOW Massage was designed as an oasis to disconnect from the outside world and reconnect within. The NOW Massage’s goal is to offer high-quality, customizable massage services without the time commitment and cost of a traditional spa. The NOW Massage’s interiors have been recognized by press and influencers for its elevated aesthetic, inspired by exotic destinations from around the world. With boutiques currently open from coast to coast and steady expansion on the horizon, The NOW Massage is looking forward to bringing its thoughtfully crafted menu, healing products and signature design to cities all over the United States. For more information, please visit thenowmassage.com .

Requirements

Minimum 1 year experience in membership and service based business like Spa, Gym or Retail.

Responsibilities

Support the Ops Manager in overseeing day-to-day operations of 2 boutiques
Ensure opening and closing procedures are completed accurately (including equipment shut down, towel cabinets, bed warmers, hot stones, doors secured, etc.)
Maintain a clean, safe, and guest-ready environment throughout the day
Ensure all Journey rooms and common areas meet brand standards
Act as Manager on Duty (MOD) when Ops Manager is not present
Supervise EG’S, Massage Therapists during scheduled shifts
Assist with training, coaching, and onboarding of new team members
Provide real-time support to staff to ensure excellent guest experiences
Address and de-escalate guest concerns professionally
Lead by example in membership sales and enhancements
Assist in driving boutique KPIs including: Membership growth Retail sales Enhancement upgrades Membership retention & attrition rates
Coach team on effective sales and rebooking techniques
Assist with staff scheduling to meet business demands
Fill coverage gaps as needed due to call-outs or increased volume
Support schedule adjustments due to weather or unforeseen closures
Communicate with team regarding schedule changes and opportunities to make up missed hours
Utilize Zenoti for booking, membership management, and reporting
Assist with payroll support and timecard accuracy
Support inventory management and ordering of boutique supplies
Maintain accurate guest and employee records
Ensure adherence to NOW brand standards and corporate compliance
Enforce safety procedures to prevent fire hazards or equipment misuse
Report any maintenance or safety concerns immediately
Ensure front desk cash handling and payment procedures are followed
Ensure seamless check-in/check-out experience for all guests
Resolve service recovery situations when needed
Follow up on guest feedback, reviews, or concerns