Weekend Maitre D'

Squeeze Massage•Charlotte, NC

About The Position

We’re Squeeze, a feel-good company, from the Founders of Drybar. A bit about us: Squeeze was designed to revolutionize the massage experience, from our forward-thinking technology to our dedication to team member experience. We are focused on the human side of business, and we work to foster an inclusive environment, where everyone can shine bright. It's so important that we've made it our company mission to be the best part of our guests’ and team members’ day. Our revolutionary app-based booking and payment platform makes scheduling, paying, tipping, and rating easy, breezy, Squeezy. Similar to Postmates and Uber, after a Squeeze massage, instead of dealing with a clunky, stressful checkout process, our guests simply float out with the ability to tip and rate their therapist at their leisure post-massage. Personalized services allow guests to select massage preferences as well as control in-room settings from lighting to sound, all in a beautifully designed space. It’s a completely fresh approach to a way better massage experience. ABOUT YOU You are experienced in managing front-of-house operations for high-volume retail service businesses, exceptional with technology, and acutely aware of your surroundings. You are obsessed with over-the-top, first-class guest service and thrive in ensuring an amazing experience for anyone and everyone who walks through your doors. Words that describe you include: energetic and detail-oriented. You have a hospitality orientation, are gracious and patient, and warm in nature with strong communication skills. Beyond ensuring an amazing experience, you are eager to join a guest-first brand dedicated to transforming the massage experience for our guests, as well as for you and your future. You are passionate about all things health and wellness and wholeheartedly believe in the benefits of massage for a balanced lifestyle. You can’t help but grow and are constantly striving to be your best self, and you’re excited to leap into a rewarding adventure with Squeeze.

Requirements

1+ year in retail, preferably technology or front-desk, service-related experience
Proven track record in delivering an exceptional guest experience
Excellent problem solving and troubleshooting skills
Strong communication and multi-tasking skills

Nice To Haves

Experience with Zendesk preferred

Responsibilities

Check in and greet guests with a warm and friendly welcome
Provide over-the-top, exceptional guest service
Ensure front of house and guest lounge is maintained to Squeeze standards
Expert at all things app-related! Squeeze’s experience is digital end-to-end, so you’ll assist guests with downloading our app, setting up their account, booking appointments, becoming a member, completing their appointment, and so much more
Resolve guest issues in the shop
One Weekend shift per week

Benefits

Competitive hourly rat
1 free Mid Squeeze (50-minute massage) a month
At Squeeze, all add-ons are complimentary. That means no quotas or upselling.
Flexible schedules
Responsive, empathetic, and understanding Management providing on-site leadership
A revolutionary, feel-good culture (including snacks to keep you fueled, points from peers redeemable for gift cards, and branded swag)
Quarterly paid training: we bring in an outside speaker to train on everything from mindfulness meditation to personal finance, all in the interest of helping our team members grow
Nurturing, supportive environment, no matter where you're at in your career
Leadership and career advancement opportunities in management and training
Team-building offsites